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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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2041 results found

  1. Invest in better servers!

    I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.

    20 votes

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    Completed  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Warn people about impending change instead of sabotaging their accounts and blackmailing payments for previously free service. Despicable!

    Warn people and give us a chance to join or lose vip* services without sabotage to our accounts.

    2 votes

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    Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ignored by Support?

    Submitted tickets to support to fix shows/migrate show to TMDB but only got automated replies. No updates or contact for a week. Anyone else? It was better when everything was transparent and posted here on feedback. At least then tickets had updates.

    2 votes

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    Completed  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. App

    Can the new app be downloaded from Google play store..

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    No. We are going to be developing an Official Trakt App for Android.

  5. Random air time

    Hey Trakt team, I hate to bring this back up, but is there anything that could still be causing random air time info? Across multiple apps that sync with Trakt, the air time is off by several (random) hours. When a sync happens they sometimes correct themselves, and from what we are told by Uwe (SeriesGuide) and other developers, the sync is occuring properly, the air time is just incorrect. Any way we can look into this further?

    1 vote

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    8 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    I changed how air time is stored in our database, which should prevent this issue moving forward. If a show is still messed up, it should fix to match TVDB the next time it is refreshed. And it should stay that way with the correct value.

  6. Entries to Delete

    Specials, Episodes and Seasons as movies, and regular old duplicates. All TMDB links are gone already:
    - https://trakt.tv/movies/the-mandalorian-season-1-2019
    - https://trakt.tv/movies/calls-2021-03-19
    - https://trakt.tv/movies/disney-gallery-star-wars-the-mandalorian-season-2-2020
    - https://trakt.tv/movies/disney-gallery-star-wars-the-mandalorian-making-of-season-2-2020
    - https://trakt.tv/movies/the-rescue-2020-12-18
    - https://trakt.tv/movies/the-tragedy-2020-12-04
    - https://trakt.tv/movies/the-jedi-2020
    - https://trakt.tv/movies/the-passenger-2020-11-06
    - https://trakt.tv/movies/the-mandalorian-season-2-2020
    - https://trakt.tv/movies/community-reunion-table-read-2020
    - https://trakt.tv/movies/community-reunion-special-virtual-table-read-event-2020
    - https://trakt.tv/movies/disney-gallery-star-wars-the-mandalorian-2020
    - https://trakt.tv/movies/jessica-jones-2015
    - https://trakt.tv/movies/the-road-to-el-camino-behind-the-scenes-of-el-camino-a-breaking-bad-movie-2019
    - https://trakt.tv/movies/the-defenders-2017
    - https://trakt.tv/movies/daredevil-2015
    - https://trakt.tv/movies/marvel-s-daredevil-2018
    - https://trakt.tv/movies/doors-2021
    - https://trakt.tv/movies/doors-2021-633532
    - https://trakt.tv/movies/peaky-blinders
    - https://trakt.tv/movies/collision-2005
    - https://trakt.tv/movies/el-hijo-de-la-oscuridad-2019
    - https://trakt.tv/movies/mangrove-2020
    - https://trakt.tv/movies/mangrove-2020-09-25
    - https://trakt.tv/movies/education-2020-11-29
    - https://trakt.tv/movies/alex-wheatle-2020-12-04
    - https://trakt.tv/movies/red-white-and-blue-2020-10-03
    - https://trakt.tv/movies/small-axe
    - https://trakt.tv/movies/westworld-the-maze-2016
    - https://trakt.tv/movies/westworld-the-door-2018
    - https://trakt.tv/movies/fargo-year-one-2014
    - https://trakt.tv/movies/fargo-year-two-2015
    - https://trakt.tv/movies/fargo-year-three-2017
    - https://trakt.tv/movies/1989-371018
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-2020-08-05
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-2020-590310
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-2020-595387
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-581187
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons

    2 votes

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    Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. WHAT ABOUT AN APP FOR ABDROID USERS!!!

    I tell EVERYONE about TRAKT but there is an app for IPHONES. What about ANDROID????

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    We appreciate your enthusiasm for a Trakt app for Android.

    At this time, our developers are working on an iPad version of the iPhone app.  After that our focus will switch to an Android app, but the timeline is still to be determined. 

    Thanks for your patience in advance.

    In the meantime, feel free to try one of the Android apps using Trakt data – https://trakt.tv/apps#android.

  8. Premiers list outdated (Fall TV shows)

    Isn't it time you update it to spring?

    /r/television/'s sidebar is more useful than your site. Though I guess you want people to subscribe so they can filter the calendar? Then you might as well remove the list.

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Item from collection can't be removed.

    There's a single item in my collection that can't be removed- it has no metadata other than the data added.

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    Click Contact Support from the right toolbar and open a ticket with as many links and details as possible.

  10. how do I create a support ticket?

    On the support website, general, it says I have to create a support ticket. Maybe a stupid question, but I don't find where I can create a support ticket. Maybe you can put a link to it there?

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    In the right sidebar, click Contact Support to open a ticket.

  11. Remove dropped shows from "Upcoming schedule"

    Basically what the title said. I tried pressing the ∅ button and it made the show disappear from "Up next to watch" but not from "Upcoming schedule". Is there a way to hide from both?

    2 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    They are separate hide lists – one from progress and one from calendar. The process is the same: click the Ø under the show (to hide from progress click the Ø on the progress page or up next to watch section and to hide from the calendar click the Ø on the calendar page.)

  12. TMDB Does Not Update

    When adding episodes to TMDB using their website, it takes days see show/ epiosodes updated on Trakt website. Can Trakt do nightly TMDB refreshes for database.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    Whenever an item is updated in TMDB it’s supposed to send a call to Trakt to let it know, and then Trakt refreshes the data. So a show or movie should be updated within 24 hours (to account for the machines talking to each other). Occasionally, a show gets stuck or Trakt doesn’t get the message there was an update. In these situations, please create a support ticket so we can investigate and fix.

    One of the main reasons things don’t update is because there isn’t an English translation.

  13. Improve Reelgood Sync

    Currently, when I watch a show via Reelgood and the app, I go back and mark it Watched in Reelgood. But for some reason, the Watched status never makes it back to Trakt.

    How often does it sync?

    My opinion is that it should Scrobble things like Watched status.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    I suggest you contact the developers of Reelgood. The capability is available to them. Maybe you have a setting incorrect?

    Unfortunately, we don’t have the resources to support third party applications or add-ons.

  14. please, add

    Please, add the TV series "Hangimiz sevmedik?"
    https://www.imdb.com/title/tt6263656/?ref_=ttrel_rel_tt
    thanks

    1 vote

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    1 comment  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  15. Trakt is NOT working

    What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.

    5 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Deleted Episodes Won't Stay Deleted

    Hi,

    I recently deleted my watched progress on a show, only for a handful of episodes to show back up as watched. I delete them again and although it says they are deleted, they are still showing as watched.

    Any help would be appreciated.

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. VIP Better Streaming Sources?

    It seems great , but there are many shows that will not play because ,Iam guessing there is no one providing them , and there are many tha

    do the shows availability to play improve if you pay for the vip , I am asking if the number of streams at the bottom of the play now box , improves from zero providers to a provider , enableing me to watch the show I pick , for instance Mike Hammer show , season 1 has a couple providers and plays , but season 2 has zero providers and I can…

    1 vote

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    1 comment  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kate responded

    No. Trakt doesn’t stream any movies or TV shows. We are meant to track what and when you watch something and what could be next.

    VIP features can be found: https://trakt.tv/vip

    The Watch Now links are powered by JustWatch.

    And our database is meant to be all shows and movies. Maybe if you go to JustWatch, they only show what they have providers for.

  18. InuYasha Season 2

    InuYasha Season 2 has the "Final Act" additional title, but it's not part of the Final Act season (7). It also has incorrect episode images for the first 26 episodes, using the ones from Final Act instead of the ones from Season 2. Only episode 27 is correct.

    1 vote

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    4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  19. The wilds

    Its says it's canceled but it's actually coming back for a second season.

    1 vote

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    Completed  ·  1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  20. Episodes not updating

    On the app the newer episodes of Miss Monte-Cristo are not showing up. https://trakt.tv/shows/miss-monte-cristo/seasons/all

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
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