Skip to content

General

← Support & Feedback for Trakt
When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team

How can we improve Trakt?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2 results found

  1. Episode Runtime info is very inaccurate

    I’ve noticed that many episodes of many shows duration is very inaccurate. For example, the latest season of Curb Your Enthusiasm, the episodes runtime are 37-45 Mins. But Trakt.tv has all the episodes rounded down to 30mins. I’ve also noticed that in other shows, many episodes are rounded up. With such flawed data points, This creates an inaccurate total of watch content for that day. Personally I am someone who likes to track how much content I’ve watched in total for a given day.
    If I’m missing 35mins from one daily total, that would create an even greater inaccuracy in…

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  VIP  ·  Admin →
    Planned  ·  AdminJustin (Founder, Trakt) responded

    TVDB has episode runtimes, but they don’t expose them through the TVDB API yet. Once they do, we’ll update Trakt to automatically use the runtimes.

  2. Private profile : display profile image (background)

    Today we can make our profile private.
    So at the moment people could still see ;
    - profile picture
    - followers

    I don't mind the Book of Eli background on private profiles but wouldn't it be nice to be able to display the current background chosen for that profile even in private mode ?

    If you would like to keep previous behaviour, you could add a default setting for it.

    I mean I tested it locally in my browser and it looks nicer that the Book of Eli background which is quite dark..

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  VIP  ·  Admin →

General

Categories

Feedback and Knowledge Base

(thinking…)