Skip to content

General

← Support & Feedback for Trakt
When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team

How can we improve Trakt?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

12 results found

  1. Staging website is down

    Constantly getting Error 502 at https://staging.trakt.tv/. Hoping to use this as a test environment for my app

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Website  ·  Admin →

  2. Special plays are not appearing in the CSV export

    When exporting the "-progress-watched-title" file, there are no special plays.

    https://i.imgur.com/bHBK9oy.png

    I posted about this awhile ago and was told to turn on “include specials” and I did that, but to no avail.

    http://support.trakt.tv/forums/188762-general/suggestions/39255940-include-specials-in-csv-export

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  1 comment  ·  Website  ·  Admin →

  3. scroll actors

    Unable to scroll Actors Regular/GuestStars

    Only able to see first 10 actors in the list

    Tired in Firefox and Chrome latest browsers . This bug seems to have started in last couple of months

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  11 comments  ·  Website  ·  Admin →

  4. Profile display page graphical errors in favorite genres

    Favorite genres square on profile display page presents textual data in a lower layer than the pie graph... the pie graph should be in the lower layer and textual data in the higher layer so the latter is not blocked by the former.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  1 comment  ·  Website  ·  Admin →

  5. Hide lists

    It would be nice if one can hide entire lists.
    This would be useful e.g. when one has finished a list but doesn't want to delete it so others may still discover it.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  2 comments  ·  Website  ·  Admin →

  6. Bug: Losing window focus while typing a comment resets caret position to the beginning

    Browser: Chrome 81.0.4044.122
    OS: Windows 10 64-bit

    Repro steps:

    1. Click the button to add a comment and type a little bit
    2. Switch to another window
    3. Switch back to the browser

    Observed behavior: The caret has been reset to the beginning of the input box.
    Expected behavior: The caret is where it was before switching windows.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  0 comments  ·  Website  ·  Admin →

  7. Hello! You might consider adding the 100 best movies from Guardian to Discover: https://www.theguardian.com/film/2019/sep/13/100-best-films-

    Hello!
    You might consider adding the 100 best movies from Guardian to Discover: https://www.theguardian.com/film/2019/sep/13/100-best-films-movies-of-the-21st-century.
    Thanks,
    André

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Website  ·  Admin →

  8. Monitoring of servers time

    As local time set on servers that serve web content is critical to proper function (localStorage cache on user browsers gets out of sync), you should have some monitoring to ensure they all have local time set right. Few days ago you fixed time on one server, but seems there is at least one another, which is still ~14 seconds behind. Would be great to fix it and avoid such errors in the future.

    0 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  1 comment  ·  Website  ·  Admin →

  9. Bug in followers count.

    When on a users profile page, following a user isn't increasing the count but unfollowing decreases the count.

    Though refreshing the page fixes everything.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  0 comments  ·  Website  ·  Admin →

  10. Filtering lists by Advanced Filters

    I have Trakt VIP and access to Advanced Filters. I can filter shows via parameters like 'network' or 'watchnow', that are appended to URL.

    Would be possible to support similar advanced filtering for lists. I tried adding same parameters to URL, but it didn't work.

    For example I have watchlist consisting ~40 shows. I would like to see shows produced by Netflix. So I'd like to use:

    https://trakt.tv/users/franiis/lists/watchlist-shows?sort=released,asc&networks=Netflix

    (some UI could be usable, but support for URL should be easier and faster to add).

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Website  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Planning to add URL filtering first, then eventually UI. I need to find a way to do that without further cluttering the list UI.

  11. Incorrect network data

    It seems TVDB doesn't support multiple networks anymore...
    TMDB does.

    For example
    Netflix picked up two shows

    Money Heist (previously Antena 3)
    Lucifer (previously FOX)

    but all the previous episodes (from the former network) are shown as been aired on Netflix. So at the moment data is incorrect and it changes the values in Year in Review for example.

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  4 comments  ·  Website  ·  Admin →

  12. Show user's rating when displaying item in user's context

    I find it really interesting to see how other users have rated a movie or show and how they rated others. Unfortunately, trakt currently only surfaces this information sparingly (AFAICT only for friends on an item's page and in a user's ratings tab). This is especially apparent when browsing the site while not logged in.

    It would be great if trakt could show a user's rating when a movie or show is display in a user's context, i.e. on their profile, history, lists etc.

    E.g. the profile already shows a user's recently watched episodes and movies and that would be…

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Website  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Good idea. I think this makes the most sense to add under the image, similar to how the ratings page does it. Replacing existing UI elements won’t work too well.

    Also, the user’s rating is already attached to any comments they leave for an item.

General

Categories

Feedback and Knowledge Base

(thinking…)