Skip to content

General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

32 results found

  1. Support notes for list entries (or comments for people)

    The "Personal Recommendations" list already supports notes (up to 255 characters) to optionally state why one recommends an item (but AFAIK notes aren't supported by the website yet).

    IMO it would be a good idea to extend this feature to all lists and maybe also increase/remove the 255 character limit.

    This would be mainly useful for lists of people (actors/actresses, directors, writers, etc.) as it isn't possible to assign comments to them.
    With an optional note one could state why that person is on a particular list (e.g. X is one of my favorite actresses for her performance in movie…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  API  ·  Admin →
  2. IFTTT - Movie/Show to watchlist

    Add a movie or show whose trailer you liked on Youtube to your Trakt's watchlist

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
  3. add justwatchId to ids object in API

    I'm working on an app that uses both justwatch and trakt data
    it would be great if the trakt api returned the justwatchId along with the other ids so I could link between the two services easier.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
  4. integration and easyness

    Hi,

    My wish is:

    I hope trakt can achieve the same integration and easyness with content providers as last.fm does for me, meanwile I will keep supporting trakt as a VIP

    Good luck and best wishes.

    Kind regards,

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
  5. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
  6. Filter watchlist by streaming service

    You can do this on the website but it would be great to be able to filter the watchlist by streaming services using the API too

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
  7. Search by country of origin or tv station

    To include filter/search by country of origin or TV channel

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
    Kate responded

    You’re able to filter by country in the advanced filters on the search page if you’re a VIP.

    And if you click on the network name on a show page, it will do a search for all shows for that network that you can then as a VIP filter more.

  8. Movie box office API returning invalid revenues

    Movie box office API returning invalid revenues. Apparently 'The Honest Thief' has earned $800,000,000 this week ;-0

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  API  ·  Admin →
  9. My Shows getter add peramiter to not return hidden shows

    Let us call calendars/my/shows and return only shows that arn't hidden with a peramiter.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
  10. Convert filter to list, if less than 100 or 200 results.

    I know this was requested before and denied for the reason of discouraging 1000's of items in one list, but this feature is important when creating lists for apps such as Kodi and displaying them as widgets.

    So is there a way we can have this feature if limited by number of results? Really would make the experience of filtering movies more useful.

    Trawling through 100 movies adding each one individually to a list seems counterintuitive to the spirit of this site (which is wonderful, thank you developers).

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →
  11. Make Cloudflare work with Tor

    Currently Trakt works pretty weirdly on Tor, I can use the site but every time I go to another page I get a captcha, if I refresh it goes away.

    Cloudflare explained how to make their service work with Tor users here:
    https://blog.cloudflare.com/cloudflare-onion-service/

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  2 comments  ·  API  ·  Admin →
  12. Pull in age appropriateness and other data from https://www.commonsensemedia.org/

    I would like to be able to choose a rating agency like commonsensemedia.org or the MPAA or the BFI and to search and sort by age range.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  API  ·  Admin →
  13. Add the Internet Archive to the sources available for movies

    There are already thousands of movies and TV shows that are out of copyright available via https://archive.org/details/movies and more arriving all the time. They should be linked alongside the JustWatch data where available.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  API  ·  Admin →
  14. Pull in and use ratings and other metadata from the BBFC

    (I suggested the BFI before - I meant the BBFC - they have a great deal of age and content related info and as far as I can tell it's free to use) https://www.bbfc.co.uk/what-classification/what-bbfc-ratings-info

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  API  ·  Admin →
  15. Is there any way for you to add a link to mrqe review links for each film?

    The Movie Review Query Engine indexes critics' reviews of many films. I would like to have the ability to see some or all reviews of films by leading critics...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  API  ·  Admin →
  16. webhook hit on update

    This might be more of a website request, but webhook integration on updates would be useful. Then you could do things like attach a discord webhook to be hit whenever a certain users collection, watchlist, lists, etc, whatever you select, is updated

    This could be tied in to many third party apps like ifttt that can be triggered on hooks

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    VIP Ideas  ·  0 comments  ·  API  ·  Admin →
  17. Post Credits Scene Feedback

    There have been many times when I wonder whether to wait through the credits in the cinema to see if there is an after credits scene, or, when watching a film at home and then leaving the rolling credits on for the music whilst I rate the movie and SURPRISE! Post credits scene that I had no idea about, and I don't like thinking about how many people missed this scene because no one had an idea it existed.

    I believe some feedback system where (authenticated) users can vote to say whether the movie has an after credits scene or…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Started  ·  2 comments  ·  API  ·  Admin →
  18. Add notifications for “friends starts watching” event

    Add Desktop/Pushover notifications on friends activity.

    For instance, when I am following someone I like to keep track of what they are watching to see if there's something interesting for me.

    Instead of only exploring my friends' activity on my dashboard I would like to receive real-time notifications when they start watching a movie or episode.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  API  ·  Admin →
  19. Ignore apostrophe and accents in search

    Right now if you search a title (e.g. "L'illusionista") without putting the apostrophe, the search will not find anything.

    It would be cool if the search API was more forgiving and simply ignore any missing apostrophe or accented letter.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  2 comments  ·  API  ·  Admin →
  20. [API] Users/watched to include number of seasons/episodes in show/season

    The results from users/watched shows to include how many seasons are actually in the show, and how many episodes there are in the season.

    Then it would be possible to calculate percentage the user has watched of the show without pulling information from every single show to make the calculation.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  API  ·  Admin →

    We don’t include this information for performance reasons. I’ll move this to researching, but I don’t think its something we’ll be able to do anytime soon unfortunately.

← Previous 1

General

Categories

Feedback and Knowledge Base