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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team

How can we improve Trakt?

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6 results found

  1. Only show an episode in 'Up next to watch' when Watch Now is available

    I tend to watch a few TV shows which air in the US first before coming to the UK via our streaming services (e.g NOW TV, iPlayer and All 4) - so I tend to get episodes in my 'Up next to watch' which can't be streamed (legally at least) right away.

    Could the be a new filter on 'Up next to watch' which will filter episodes based on them being available through one of the user's favorite streaming services? I don't want to use the 'Hide this show' button because I'll just forget about the show down the line.

    …

    1 vote

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    1 comment  ·  Watch Now  ·  Admin →

  2. Allow VIP Users To Add Streaming

    There are multiple movies that do not have all of the streaming information. It would be nice if we could add them.

    2 votes

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    1 comment  ·  Watch Now  ·  Admin →

  3. Add Plex Streaming Service to Watch Now

    Plex now has its own streaming service (see https://www.engadget.com/2019-12-04-plex-free-streaming-service-movies-tv-shows.html).

    It would be great if movies/shows on that service where available in Watch Now.

    4 votes

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    1 comment  ·  Watch Now  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    I agree that would be a great addition. I’ve already requested this from JustWatch and they indicated they are working on integrating. Once added, Trakt will automatically pick it up as a streaming service.

  4. Pause for check in

    As requested and denied before years:
    https://support.trakt.tv/forums/188762-general/suggestions/10095678-pausing-the-check-in

    I would like to see an ability to pause check in and create a resume point (manually).
    Example:
    I start to watch an episode in the morning on my mobile and cannot finish it. In the evening I watch the started episode on my media center at home and I wish there is a resume point. Media centers would do this for me, but Netflix and other VOD Apps doesn‘t offer trakt integration. So it would be useful to do this by myself.

    Maybe an (optional) automatic check in when using „watch now“…

    3 votes

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    0 comments  ·  Watch Now  ·  Admin →

  5. Portuguese Streaming Service - RTP Play

    It would be nice if we could have RTP Play ( https://www.rtp.pt/play/ ), which is the free streaming platform of Portugal's public television and radio broadcaster, as one of the streaming services available for Portugal in Watch Now.

    2 votes

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    0 comments  ·  Watch Now  ·  Admin →

  6. Madman streaming services

    Hi there,

    It’d be awesome to see support for the Madman streaming services:

    AnimeLab
    https://www.animelab.com/home
    Australia, New Zealand
    “AnimeLab is a dedicated Anime video platform streaming hits and simulcasts direct from Japan.”

    DocPlay
    https://www.docplay.com/
    Australia, New Zealand, UK
    “With a focus on curation and quality stories, DocPlay is the dedicated home of documentary content in Australia and New Zealand.”

    Garage Movies
    https://www.garagemovies.com/
    Global, with country-specific catalogues
    “Garage is the Largest Channel of Action Adventure Movies and TV Programs in the World.”

    Thanks!

    2 votes

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    0 comments  ·  Watch Now  ·  Admin →

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