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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team

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28 results found

  1. sabrina part 4 and vikings season 6B

    the 4th part or season 2B of sabrina hasn't been added
    https://www.themoviedb.org/tv/79242-the-chilling-adventures-of-sabrina/season/2
    same happends with vikings season 6B
    https://www.themoviedb.org/tv/44217-vikings
    (edit)also the 3rd part (season 2)of disenchantment has not yet been added
    https://www.themoviedb.org/tv/73021-disenchantment/season/2

    2 votes

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    1 comment  ·  Admin →

  2. Phineas & Ferb runtimes

    https://trakt.tv/shows/phineas-and-ferb

    I just checked Phineas & Ferb on Trakt and the episode runtimes are wrong. The vast majority of the episodes are 11 minutes and this is listed as runtime for the series.
    However, a lot of episodes are listed as 22 minutes when this should be 11 minutes. This makes the total runtime of the series inaccurate.
    I checked TVDB (https://www.thetvdb.com/series/phineas-and-ferb) and all episodes there have the correct runtime (I checked Disney+ to verify the episode runtimes, even though Disney+ has a different episode order.) Some episode are longer than 11 minutes but TVDB has the correct…

    11 votes

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    2 comments  ·  Admin →

  3. Double series

    The below Korean drama/TV is shown in duplicate:

    Mouse (2021)
    River where the moon rises(2021)
    Vincenzo (2021)
    Run BTS

    1 vote

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    1 comment  ·  Admin →

  4. Henry Danger duplicate season and episode errors

    Henry Danger appears to have an erroneous Season 7, and some duplicated episodes in season 5. Details below:

    https://trakt.tv/shows/henry-danger

    Season 5:
    - 5x38 The Beginning of the End: Duplicate of 5x36
    - 5x39 Captain Drex: Duplicate of 5x37

    Season 7 is a copy of Season 5 from episode 12 onwards.

    None of these episodes appear on theTVDB.com (which I believe is where you get your data from) - although looking at the episode numbering for season 5 I suspect they were at some point since there is a gap where the two duplicate episodes above would have been!

    2 votes

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    2 comments  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Season 7 is removed. Season 5 seems weird since they just removed those episodes vs. adjusting the numbering. Any idea why?

  5. Staging website is down

    Constantly getting Error 502 at https://staging.trakt.tv/. Hoping to use this as a test environment for my app

    4 votes

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    1 comment  ·  Website  ·  Admin →

  6. remove season 7 of chef's table

    Chef's Table BBQ is listed as S7 on chef's table as well as having a separate show page. On both imdb and Netflix it is listed as a separate show.

    Thanks in advance

    https://trakt.tv/shows/chef-s-table/seasons/7
    https://trakt.tv/shows/chef-s-table-bbq

    4 votes

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    1 comment  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Looks like TVDB removed the show, and they have it under season 7. Will wait a few days until they settle on the final order.

  7. Blue bloods

    Blue bloods season 11 does not have episode 4 listed. It is on January 8.

    1 vote

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    0 comments  ·  Admin →

  8. All or Nothing Tottenham Hotspur

    Last three episodes (7-8-9), have wrong images.

    1 vote

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    1 comment  ·  Admin →

  9. Image Refresh "Den of Thieves 1 & 2"

    Hi, I believe I goofed and mixed up the images for Den of Thieves 1 & 2
    I don't know how to correct this.
    Sorry for the error.

    1 vote

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    0 comments  ·  Admin →

  10. Hollyoaks and Eastenders need updating

    1 vote

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    0 comments  ·  Admin →

  11. Incorrect Episode Major Crimes Season 1

    The show Major Crimes has an extra episode here. Season 1 only have 10 episodes but Trakt lists 11. Is there a way to remove the phantom episode?

    1 vote

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    0 comments  ·  Admin →

  12. Adam Gregory

    2 rmvd
    https://trakt.tv/search/people?query=Adam%20Gregory

    0 votes

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    1 comment  ·  Admin →

  13. Add Plex Streaming Service to Watch Now

    Plex now has its own streaming service (see https://www.engadget.com/2019-12-04-plex-free-streaming-service-movies-tv-shows.html).

    It would be great if movies/shows on that service where available in Watch Now.

    4 votes

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    1 comment  ·  Watch Now  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    I agree that would be a great addition. I’ve already requested this from JustWatch and they indicated they are working on integrating. Once added, Trakt will automatically pick it up as a streaming service.

  14. Special plays are not appearing in the CSV export

    When exporting the "-progress-watched-title" file, there are no special plays.

    https://i.imgur.com/bHBK9oy.png

    I posted about this awhile ago and was told to turn on “include specials” and I did that, but to no avail.

    http://support.trakt.tv/forums/188762-general/suggestions/39255940-include-specials-in-csv-export

    1 vote

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    Started  ·  1 comment  ·  Website  ·  Admin →

  15. scroll actors

    Unable to scroll Actors Regular/GuestStars

    Only able to see first 10 actors in the list

    Tired in Firefox and Chrome latest browsers . This bug seems to have started in last couple of months

    8 votes

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    Started  ·  11 comments  ·  Website  ·  Admin →

  16. Profile display page graphical errors in favorite genres

    Favorite genres square on profile display page presents textual data in a lower layer than the pie graph... the pie graph should be in the lower layer and textual data in the higher layer so the latter is not blocked by the former.

    1 vote

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    Started  ·  1 comment  ·  Website  ·  Admin →

  17. Hide lists

    It would be nice if one can hide entire lists.
    This would be useful e.g. when one has finished a list but doesn't want to delete it so others may still discover it.

    2 votes

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    Started  ·  2 comments  ·  Website  ·  Admin →

  18. Bug: Losing window focus while typing a comment resets caret position to the beginning

    Browser: Chrome 81.0.4044.122
    OS: Windows 10 64-bit

    Repro steps:

    1. Click the button to add a comment and type a little bit
    2. Switch to another window
    3. Switch back to the browser

    Observed behavior: The caret has been reset to the beginning of the input box.
    Expected behavior: The caret is where it was before switching windows.

    1 vote

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    Started  ·  0 comments  ·  Website  ·  Admin →

  19. Post Credits Scene Feedback

    There have been many times when I wonder whether to wait through the credits in the cinema to see if there is an after credits scene, or, when watching a film at home and then leaving the rolling credits on for the music whilst I rate the movie and SURPRISE! Post credits scene that I had no idea about, and I don't like thinking about how many people missed this scene because no one had an idea it existed.

    I believe some feedback system where (authenticated) users can vote to say whether the movie has an after credits scene or…

    2 votes

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    Started  ·  2 comments  ·  API  ·  Admin →

  20. Hello! You might consider adding the 100 best movies from Guardian to Discover: https://www.theguardian.com/film/2019/sep/13/100-best-films-

    Hello!
    You might consider adding the 100 best movies from Guardian to Discover: https://www.theguardian.com/film/2019/sep/13/100-best-films-movies-of-the-21st-century.
    Thanks,
    André

    1 vote

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    3 comments  ·  Website  ·  Admin →
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