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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team

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28 results found

  1. Flag inaccurate or non-existent content for removal/correction

    There have been numerous movies I've found that may be in the process of being made, but somehow they get a bad release date, and then they show up in my feed.

    For example, "I, Robot 2" is listed as coming out on June 15, but obviously it's not. https://trakt.tv/movies/i-robot-2

    It'd be nice if there was a "report inaccurate information" link. I've already tried the "Refresh Data" link a week or two ago, and nothing happened.

    61 votes

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    Started  ·  5 comments  ·  Admin →

  2. Phineas & Ferb runtimes

    https://trakt.tv/shows/phineas-and-ferb

    I just checked Phineas & Ferb on Trakt and the episode runtimes are wrong. The vast majority of the episodes are 11 minutes and this is listed as runtime for the series.
    However, a lot of episodes are listed as 22 minutes when this should be 11 minutes. This makes the total runtime of the series inaccurate.
    I checked TVDB (https://www.thetvdb.com/series/phineas-and-ferb) and all episodes there have the correct runtime (I checked Disney+ to verify the episode runtimes, even though Disney+ has a different episode order.) Some episode are longer than 11 minutes but TVDB has the correct…

    11 votes

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    2 comments  ·  Admin →

  3. scroll actors

    Unable to scroll Actors Regular/GuestStars

    Only able to see first 10 actors in the list

    Tired in Firefox and Chrome latest browsers . This bug seems to have started in last couple of months

    8 votes

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    Started  ·  11 comments  ·  Website  ·  Admin →

  4. Incorrect network data

    It seems TVDB doesn't support multiple networks anymore...
    TMDB does.

    For example
    Netflix picked up two shows

    Money Heist (previously Antena 3)
    Lucifer (previously FOX)

    but all the previous episodes (from the former network) are shown as been aired on Netflix. So at the moment data is incorrect and it changes the values in Year in Review for example.

    7 votes

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    Started  ·  4 comments  ·  Website  ·  Admin →

  5. Filtering lists by Advanced Filters

    I have Trakt VIP and access to Advanced Filters. I can filter shows via parameters like 'network' or 'watchnow', that are appended to URL.

    Would be possible to support similar advanced filtering for lists. I tried adding same parameters to URL, but it didn't work.

    For example I have watchlist consisting ~40 shows. I would like to see shows produced by Netflix. So I'd like to use:

    https://trakt.tv/users/franiis/lists/watchlist-shows?sort=released,asc&networks=Netflix

    (some UI could be usable, but support for URL should be easier and faster to add).

    6 votes

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    3 comments  ·  Website  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Planning to add URL filtering first, then eventually UI. I need to find a way to do that without further cluttering the list UI.

  6. Staging website is down

    Constantly getting Error 502 at https://staging.trakt.tv/. Hoping to use this as a test environment for my app

    4 votes

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    1 comment  ·  Website  ·  Admin →

  7. remove season 7 of chef's table

    Chef's Table BBQ is listed as S7 on chef's table as well as having a separate show page. On both imdb and Netflix it is listed as a separate show.

    Thanks in advance

    https://trakt.tv/shows/chef-s-table/seasons/7
    https://trakt.tv/shows/chef-s-table-bbq

    4 votes

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    1 comment  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Looks like TVDB removed the show, and they have it under season 7. Will wait a few days until they settle on the final order.

  8. Add Plex Streaming Service to Watch Now

    Plex now has its own streaming service (see https://www.engadget.com/2019-12-04-plex-free-streaming-service-movies-tv-shows.html).

    It would be great if movies/shows on that service where available in Watch Now.

    4 votes

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    1 comment  ·  Watch Now  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    I agree that would be a great addition. I’ve already requested this from JustWatch and they indicated they are working on integrating. Once added, Trakt will automatically pick it up as a streaming service.

  9. Show user's rating when displaying item in user's context

    I find it really interesting to see how other users have rated a movie or show and how they rated others. Unfortunately, trakt currently only surfaces this information sparingly (AFAICT only for friends on an item's page and in a user's ratings tab). This is especially apparent when browsing the site while not logged in.

    It would be great if trakt could show a user's rating when a movie or show is display in a user's context, i.e. on their profile, history, lists etc.

    E.g. the profile already shows a user's recently watched episodes and movies and that would be…

    4 votes

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    0 comments  ·  Website  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Good idea. I think this makes the most sense to add under the image, similar to how the ratings page does it. Replacing existing UI elements won’t work too well.

    Also, the user’s rating is already attached to any comments they leave for an item.

  10. sabrina part 4 and vikings season 6B

    the 4th part or season 2B of sabrina hasn't been added
    https://www.themoviedb.org/tv/79242-the-chilling-adventures-of-sabrina/season/2
    same happends with vikings season 6B
    https://www.themoviedb.org/tv/44217-vikings
    (edit)also the 3rd part (season 2)of disenchantment has not yet been added
    https://www.themoviedb.org/tv/73021-disenchantment/season/2

    2 votes

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    1 comment  ·  Admin →

  11. Henry Danger duplicate season and episode errors

    Henry Danger appears to have an erroneous Season 7, and some duplicated episodes in season 5. Details below:

    https://trakt.tv/shows/henry-danger

    Season 5:
    - 5x38 The Beginning of the End: Duplicate of 5x36
    - 5x39 Captain Drex: Duplicate of 5x37

    Season 7 is a copy of Season 5 from episode 12 onwards.

    None of these episodes appear on theTVDB.com (which I believe is where you get your data from) - although looking at the episode numbering for season 5 I suspect they were at some point since there is a gap where the two duplicate episodes above would have been!

    2 votes

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    2 comments  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Season 7 is removed. Season 5 seems weird since they just removed those episodes vs. adjusting the numbering. Any idea why?

  12. Hide lists

    It would be nice if one can hide entire lists.
    This would be useful e.g. when one has finished a list but doesn't want to delete it so others may still discover it.

    2 votes

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    Started  ·  2 comments  ·  Website  ·  Admin →

  13. Post Credits Scene Feedback

    There have been many times when I wonder whether to wait through the credits in the cinema to see if there is an after credits scene, or, when watching a film at home and then leaving the rolling credits on for the music whilst I rate the movie and SURPRISE! Post credits scene that I had no idea about, and I don't like thinking about how many people missed this scene because no one had an idea it existed.

    I believe some feedback system where (authenticated) users can vote to say whether the movie has an after credits scene or…

    2 votes

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    Started  ·  2 comments  ·  API  ·  Admin →

  14. Double series

    The below Korean drama/TV is shown in duplicate:

    Mouse (2021)
    River where the moon rises(2021)
    Vincenzo (2021)
    Run BTS

    1 vote

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    1 comment  ·  Admin →

  15. Blue bloods

    Blue bloods season 11 does not have episode 4 listed. It is on January 8.

    1 vote

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    0 comments  ·  Admin →

  16. Image Refresh "Den of Thieves 1 & 2"

    Hi, I believe I goofed and mixed up the images for Den of Thieves 1 & 2
    I don't know how to correct this.
    Sorry for the error.

    1 vote

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    0 comments  ·  Admin →

  17. Hollyoaks and Eastenders need updating

    1 vote

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    0 comments  ·  Admin →

  18. All or Nothing Tottenham Hotspur

    Last three episodes (7-8-9), have wrong images.

    1 vote

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    1 comment  ·  Admin →

  19. Incorrect Episode Major Crimes Season 1

    The show Major Crimes has an extra episode here. Season 1 only have 10 episodes but Trakt lists 11. Is there a way to remove the phantom episode?

    1 vote

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    0 comments  ·  Admin →

  20. Special plays are not appearing in the CSV export

    When exporting the "-progress-watched-title" file, there are no special plays.

    https://i.imgur.com/bHBK9oy.png

    I posted about this awhile ago and was told to turn on “include specials” and I did that, but to no avail.

    http://support.trakt.tv/forums/188762-general/suggestions/39255940-include-specials-in-csv-export

    1 vote

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    Started  ·  1 comment  ·  Website  ·  Admin →
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