General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
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  1. Connection between Movies & TV shows that are related

    Add the connection between Movies & TV shows that are related.
    Like "Agents of shields" & Marvel movies
    Special Section with movies TV connections

    15 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Track how an episode was seen

    I think that it would be nice to have a feature for tracking what channel or from what streaming service did you watch something. Also, on films you could track at what cinema did you watch the film

    14 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Block/mute users to hide their comments

    Has comments moderation ever been applied?
    I would like the option of blocking or muting some users.

    14 votes

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    Researching  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Slack / Discord / IRC

    I'd like to have some sort of live chat to interact with staff and other users of the community, especially for when big television premieres are happening. Slack would be preferred, but I wouldn't mind a Discord or IRC channel either. Perhaps make this a VIP perk.

    14 votes

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    VIP Ideas  ·  6 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
  5. List display

    Would be nice to have different displays for lists, similar to file explorers:
    - the actual one (thumbnail, title, rating...)
    - details by columns: title of the movie, director, rating... (NO image)
    - only titles

    14 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide an option between the default grid view and a simplified list view for your history

    I want to be able to see all the shows/movies I've watched, at a glance, in a simple vertical list, rather than in a large grid. The vertical list should be sortable by title, date started, date completed, number of episodes watched, etc.

    14 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Disable rating for movies and episodes that won't be released in a month (or longer)

    I know you declined this for all movies and episodes that haven't been released, because you're not sure if the release date is correct, but could you at least disable it for more distant release dates? (not including episodes with missing dates)
    If you enable rating about a month before something's released (maybe earlier if that's necessary), you should be able to know if the exact release date is correct, right?

    14 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately this is still very hard to predict with earlier online premieres and different release dates around the world. I’d like to do this as well, so i’ll leave it to continue researching.

  8. [VIP] SET COVER is great, but...

    ...to find the perfect cover is very heavy.

    Please make an option on lists or elsewhere to change the view from poster/cover to fanart ;)

    and by the way, let me reposition the picture, like on facebook.

    greetings,
    chatterer

    13 votes

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    VIP Ideas  ·  5 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  9. Give lists a type, then use that in filter and search

    Lists would be a great way to find new shows to watch, but when searching for a show in lists, most of the results are of the 'shows I've watched/want to watch' type and therefore not helpful.

    If lists had a category attribute, (For instance: Best Of, Favorite, Watchlist, Watched, Personal, Recommendation) and that category could be used to filter search, then the results could, eventually, be much more helpful.

    13 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Check-in from Dashboard

    I'm not using any external app.

    So I basically use Trakt on Web brower on my PC or phone for my checkins.

    I would find it useful being able to check-in right away from the dashboard (Up next to watch section) without having to access the episode in the first place.

    12 votes

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    Planned  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add rotten tomatoes and metacritic ratings to TV shows

    Movies have it, but shows don't. The ratings are available for both entire shows and individual seasons on both aggregators.

    12 votes

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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  12. A more personalized and complete list (Like MyAnimeList)

    What i find really annoying with using trakt, is the way you have to seperate shows or movies into seperate list for your personal "status" on that show (Like i need to make my own list for shows that i have dropped, have on hold or have completed (and you have the default Watchlist for shows you want to watch.))

    So what i think would immensely help organize our shows/movies, is to have a more "Complete list" of every show/movie and their own "Status", like they do on MyAnimeList. (Or we could just have a new system of "tagging" shows,…

    12 votes

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    Researching  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Season Posters

    I think there should be system so we can upload and vote for seasons posters or movie posters, for "perfect" customization. Maybe a vote system once a week for VIPs or all users? Mainly i have 3 matching posters for 3 seasons for Fargo. A harmony in all banners and posters would be "great!" interface for Trakt.tv!

    12 votes

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    Researching  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customized statistics for time spent watching

    Like how many hours spent watching in a specific year, month, time frame aside from the existing statistics for the present week and total time spent watching.

    12 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make it possible to add location to a check-in

    Please add the possibility to add location with a check-in, similar to Facebook or Twitter so we could track if we watched a video in the cinema or at home. A connection to Foursquare would be nice to for a list of close locations.

    12 votes

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    Long Term  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Phineas & Ferb runtimes

    https://trakt.tv/shows/phineas-and-ferb

    I just checked Phineas & Ferb on Trakt and the episode runtimes are wrong. The vast majority of the episodes are 11 minutes and this is listed as runtime for the series.
    However, a lot of episodes are listed as 22 minutes when this should be 11 minutes. This makes the total runtime of the series inaccurate.
    I checked TVDB (https://www.thetvdb.com/series/phineas-and-ferb) and all episodes there have the correct runtime (I checked Disney+ to verify the episode runtimes, even though Disney+ has a different episode order.) Some episode are longer than 11 minutes but TVDB has the correct…

    11 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 11 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve PWA

    I'm an Android user and I've often searched for native apps that integrate with Trakt but I always end up returning to the Trakt website itself because it offers more features, is more robust & also is quite quick.

    For a better integration into the OS I always add the website to my homescreen to have the Chrome bar removed and have a separate entry in the Recents with the Trakt icon.

    Now over the last few years/months Google has improved upon this simple add to home screen feature and offered "deeper" integration.

    For example PWAs can show up in…

    11 votes

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    Planned  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Reset Progress from Show page

    Hi

    I like the new reset progress feature however can you add a way to reset a show progress from it's show page. it's kind of a pain having to trawl through the progress page to find a show to rest the progress

    Thanks

    11 votes

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    Researching  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add a way to flag duplicates directly from item pages

    Would it be possible to add some way to flag duplicates directly on the site?

    For example adding a link "this is/has a duplicate" next to the "refresh data" that open a pop-up where you can enter a link to the duplicate/original of a movie/show, maybe even a comment if details are needed.
    It would be easier and quicker for user to inform you about them and you could even see the links that are flagged more often and correct them first.

    It would reduce the number of support messages and make duplicate/error signaling accessible to the less curious of…

    11 votes

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    Researching  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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