Skip to content

General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

547 results found

  1. Get notifications from followed friends

    When I follow a friend is because I want to know what they watch.
    I can go thought the network and find out but it would be nice to have some sort of notification system like facebook that shows what have your friends watched recently that we don't know about.

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Social  ·  Admin →
  2. Genre on watchlist

    Have the ability to separate movies by genre on the watchlist

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  5 comments  ·  Website  ·  Admin →
  3. Information on the source of a scrobble

    It would be great if you could see the source of a scrobble in the watch history, e.g. "Manual scrobble from user", "Recieved from Plex webhook", "Recieved from API via <App name>". This would help with debugging, and also remembering where you watched a show.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Website  ·  Admin →
  4. Let us choose if we saw the 'regular version' or the Director's Cut of a movie.

    There are movies where the Directors Cut signifcantly changes the movie. Sometimes I saw both versions, sometimes only the DC. I'd like to add which one I saw.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  1 comment  ·  Website  ·  Admin →
  5. network activity

    Please make the Network Activity section on the dashboard bigger.

    A lot of my friends (and me including) love to marathon tv shows and at the moment I can just see the last 9 episodes. If my friends marathon a show I won't be able to see any other activity and I just don't want to check everyone's history individually.
    If this idea messed up the new dashboard, then it would also be an idea to add a "Read more" button next to that section and that button could redirect us to the last 30 or 40 activities/entries of our…

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Website  ·  Admin →

    Planning to expand the items and also display the most recent action per friend, rather than allowing 1 friend to dominate.

  6. Regional Pricing for VIP

    If you add regional pricing for VIP subscription, you could increase your amount of VIP members. Popular services like Steam, Spotify, Netflix... has regional pricing.

    For example I live in Turkey and 2.5$ is equal to 18.5TL and its too much for a tracking service. I could buy if it was more logical.

    It's your choice to add so, but I think it would increase your member count. Please consider it, regards.

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  VIP  ·  Admin →
  7. Reject duplicate plays to history

    I don't do regular housekeeping of my trakt data and things are prone to get messy due to various bugs in apps and plugins but I'll always end up with duplicate plays at some point. Many of those end up going from check-ins to plays at the same timestamp which shouldn't get accepted as valid by the site at all imho or at least end up getting merged. Despite not not being advertised outside of some support threads and a single kodi forum thread I end up getting a lot of visitors on my duplicate removal script (500+ last year)…

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Long Term  ·  9 comments  ·  Website  ·  Admin →
  8. Most Watched boxes customizable

    During my childhood I watched many animes such as Dragon Ball Z.
    If I check-in the seasons the TV Show becomes my most watched TV Show by far.
    Therefore this will never change since it has over 200 episodes and no new TV Shows today will have that much (I think)
    I would like to be able to add this TV Show in my watched list but don't think having it as my most watched TV show is really relevant.
    This applies for movies too.

    Suggestions

    • Allow in settings profile section to choose if Most Watched boxes should refer to…

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  8 comments  ·  Website  ·  Admin →
  9. Will Trakt ever decide to use TMDB episode information if there is none on TVDB?

    I love trakt. And I love TMDB. I contribute a lot to TMDB and think it is much better of a site and a community and more user friendly than TVDB. I understand that TVDB probably has a more comprehensive database for series compared to TMDB (I think TV shows are only a fairly recent addition to TMDB). However, contributing to TVDB is much more arduous than to TMDB, especially when it comes to getting incorrect data changed. The TVDB forum is fairly dead and slow to respond, me as a user have no idea if they keep track of…

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  6 comments  ·  Website  ·  Admin →
  10. Add notifications for “friends starts watching” event

    Add Desktop/Pushover notifications on friends activity.

    For instance, when I am following someone I like to keep track of what they are watching to see if there's something interesting for me.

    Instead of only exploring my friends' activity on my dashboard I would like to receive real-time notifications when they start watching a movie or episode.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  API  ·  Admin →
  11. favorite actors/ directors

    based on how many movies you've watched with him/her

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Long Term  ·  1 comment  ·  Website  ·  Admin →
  12. better list management

    better, easier, faster list management

    • manage lists together -> list with all cool tv shows, mark some for me, my girlfriend, which we want look together
    • other users can see what items are new on the list
    • read the summary and tag it
    • better communication when lists change, notifications for "new item added", "item changed by other user", ...
    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Long Term  ·  0 comments  ·  Website  ·  Admin →
  13. Most Watched TV Show

    On the profile page, the section titled:
    MOST WATCHED TV SHOW
    Is, or can be, a bit misleading. Example of what I mean:
    TV Show 1 (TV1) has 150 episodes
    TV Show 2 (TV2) has 20 episodes

    Now, I watch TV1 in its entirety, so that is 150 watches. Now I watch TV2, all episodes, 5 times. That is 100 watches. Now, the section titled most watched... will say that TV1 is most watched. Now TV1 has the most watches, because it has the most episodes, but really TV2 is the most watched as it has been watched 5 times…

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  3 comments  ·  Admin →
  14. Chrome Extension: trakttvstats

    Hi !

    I made an open source Chrome extension to add some functionalities to the website that was missing for my use.

    It adds dynamic charts on people pages with personal statistics & complex filtering, to have a precise overview on what you've seen of the filmography of the current person. In addition to the stats candy, it's really a way to navigate in someone's work trough the user own history.

    It also adds translation of movies titles, information and posters in the language of your choice (trough TMDb) and enable the addition of links to any websites in the…

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Website  ·  Admin →
  15. Allow to choose episode order (aired or dvd)

    It probably doesn't effect a lot of series but there are a few where the dvd episode order is different to the order when they were first aired (Firefly is a prime example).

    It would be nice to be able to choose which order I prefer (tvdb has both)

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  6 comments  ·  Admin →
  16. Weigh the average rating of shows/seasons by number of episodes watched

    Currently, the average rating for a show seems to be a simple average of all the ratings, so it doesn't take into account how many episodes each user has watched. A more accurate depiction would be to weigh the average based on how many of the available episodes each user has watched.

    Let's take a simple example: users A and B watch the first 10-episode season of a show the year it first airs. User A rates it an 8 and user B rates it a 9. After the first season of the show, the displayed average is 85%, which…

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Website  ·  Admin →
  17. More than one collected format of an item

    As of right now you can mark a item as collected with one type of metadata bluray/dvd/digtal ect.
    Myself I have multiple editions of a movie like a bluray and a dvd or bluray and digital copy or all of the above.
    It would be nice to either be able to mark a movie/tv show/episode as collected more than once.
    Like watch history with a view all button and the best quality shown on the main page.
    Or be able to select more than one option under format.
    I personally prefer the former because it represents what is an entirely…

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Long Term  ·  4 comments  ·  Website  ·  Admin →
  18. Create a Watching Challenge similar to Goodread's Reading Challenge

    I could explain this idea, but I think the Goodread's blog post ( https://www.goodreads.com/blog/show/1130-read-more-this-year-with-the-2018-reading-challenge ) does it better than I could. Obviously this is a low priority suggestion and more for fun, but it does have an element of that newfangled gamification thing that was all the hype.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Long Term  ·  3 comments  ·  Admin →
  19. Season Finale Alert (IT IS POSSIBLE)

    I believe there is some data available that could be used to detect at least a "Possible Season Finale" and send that notification out to users that want this feature. You could label it a BETA FEATURE and you could even crowdsource it (have users confirm it is a season finale). Even if you send the notification out, two weeks after the season finale happened, it is still useful information to me and to many other users that like binge-watching seasons. PLEASE PLEASE PLEASE

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  20. Random (Surprise me!) TV Show/Movie

    Movie/TV Show recommendation engine - random suggestion.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Long Term  ·  0 comments  ·  Admin →
1 2 5 7 9 27 28

General

Categories

Feedback and Knowledge Base