Skip to content

General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

76 results found

  1. Use season poster when viewing episodes in a List

    When a list is full of episodes from the same series it becomes hard to figure out at a glance which season they belong to, can we have an option to use the season poster in lists too (like in the "up next" section)?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Website  ·  Admin →
  2. Incorrect Runtimes

    Thomas the Tank Engine runtimes for some episodes are incorrect. Thet are correct on TVDB.
    https://trakt.tv/shows/thomas-the-tank-engine-friends
    https://www.thetvdb.com/series/thomas-the-tank-engine-and-friends

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    TVDB doesn’t provide episode runtimes in their API yet. Once they do, we’ll update Trakt to automatically update them.

  3. Pull in and use ratings and other metadata from the BBFC

    (I suggested the BFI before - I meant the BBFC - they have a great deal of age and content related info and as far as I can tell it's free to use) https://www.bbfc.co.uk/what-classification/what-bbfc-ratings-info

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  API  ·  Admin →
  4. show percentage ratings distribution

    It would be cool if the chart of the ratings distribution on users' profile pages showed percentages as well, when you hover over each rating, similar to Letterboxd. Also if you could see the distribution of ratings in a bar chart for show, movies, episodes, seasons etc.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  1 comment  ·  Website  ·  Admin →
  5. Add Seasons filter to History

    It'd be super useful if you could filter your history by seasons, similar to how you can filter the ratings by season. As someone who rates everything I watch with the exception of episodes, it would be a lot easier to find seasons I haven't yet rated using the 'Hide-Rated' filter.

    Thanks in advance

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Website  ·  Admin →
  6. Time Zone issue

    I’m in the mountain time zone, but the times listed mostly seem to be an hour off. For example, The Late Show with Stephen Colbert airs at 10:30 pm here, but the listing shows 11:30. Not a big deal, but when it gets annoying is when it creates a date error. Seth Meyers is on here at 11:30 pm, but the listings think it’s on a 12:30 am, so it thinks that it aired the night before it actually airs. IOW the monday night 11:30 pm show appears in listings as being on sunday night- really monday at 00:30. That…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Mobile Apps  ·  Admin →
  7. Do not recommend... a future far away.

    Well, sometimes I want a recommendation for a show/movie on the bottom page...

    But unfortunately, almost all the time, there's 2, 3 or maybe 4 recommendations for a future far away movie, or series.

    You want put that recommendation? Ok, maybe you can create a third categorie. "Watch in your future" or put a setting to us change "how long is a near série", so i can choose to show me only next month movies, for example, or maybe a serie on the next 6 months.

    The algorithm is recommending me a serie in 2021, almost a year before the…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Website  ·  Admin →
  8. Quality of life UI change

    When pressing view changes for a season, you should be able to click the drop down to go to the next season. Presently it's like this

    https://imgur.com/a/qMIIEBS

    So if you want to go to your plays for the next season you have to go back, hit the next season button, and go to View Plays. 3 clicks and 3 page loads vs 2 clicks and 1 page load if this was implemented.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Website  ·  Admin →
  9. Standardize airtimes for shows on streaming services that release all their shows at the same time of day?

    Netflix releases all their shows at 3 AM EST. Same for Disney+ and I think CBS All Access. Hulu is 12 AM EST, so is Apple TV+. Amazon Prime Video is unofficially 12 AM UTC.

    Whatever the time is for each, these are outlets that release each and every show at the same time of day, so relying on individualized TVDB data for each show, which will often be incorrect, could be inefficient?

    What got me thinking of this is TVDB, in their usual bureaucratic folly, has a policy to register 3 AM as the airtime for all shows on…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Website  ·  Admin →
  10. Please fix these entries

    Each one of these entries either has an incorrect TMDB URL, or shouldn't be listed in Movies as it is a TV-Mini-Series. They most likely have duplicate entries as well. If links are requested, I will do my best. But it would be nice not to.

    The list.

        Dr. Horrible's Sing-Along Blog          
    Batman v Superman: Dawn Of Justice (Ultimate Edition)           
    The Lord of the Rings: The Return of the King (Extended)            
    Battlestar Galactica            
    Family Guy Presents: Something, Something, Something, Dark Side         
    The Lord of the Rings: The Fellowship of the Ring (Extended)            
    The Lord of the Rings: The Two Towers
    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  2 comments  ·  Admin →
  11. Season Posters in History

    At DashBoard we can choose to display Season Posters of the Series... It's not essential, but it would be interesting if we could also choose to display Season Posters on the History page

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Website  ·  Admin →
  12. Spoiler switch in the main menu or elsewhere integrated in the UI

    The same way there's now a fast switch for dark mode in the main menu (Dark Knight Mode), I think it would be interesting the have a quick method to turn spoilers on and off. For example, when browsing lists, specially when there are lots of special episodes, sometimes I need to click on several items to reveal their titles, because "Special 34" doesn't give as much information as "6x03", and it becomes tiresome pretty fast. Going to settings to temporarily turn spoilers off and later turn them on isn't ideal either. I think a switch where a single click…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  2 comments  ·  Website  ·  Admin →
  13. Change the default sorting method for liked lists.

    I'd like to be able to change the default sorting method for other peoples lists that I have liked.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Admin →
  14. Improvements on TV shows/anime

    Currently no Creator credits get imported from TMDB. Imho it would be great if those were added to all TV shows and for shows flagged as "anime" to also include the production companies (since they carry a lot of weight in regards to filtering for other stuff).

    Also http://support.trakt.tv/forums/188762-general/suggestions/32956756-custom-genres-for-anime :;)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Admin →
  15. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Website  ·  Admin →
  16. Hidden items - small bug

    https://trakt.tv/settings/hidden

    When I have the same item in both Calendars and Watched Progress & On Deck, and I click to restore the item in Calendars, the similar item in Watched Progress & On Deck is fading away too, but when I refresh the item is back in Watched Progress & On Deck.

    looks like a small bug...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  0 comments  ·  Website  ·  Admin →
1 2 4 Next →

General

Categories

Feedback and Knowledge Base