General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Number of episodes slider

    When you search there are sliders on tv shows for episode runtime, year of release and rating. I think a slider for number of episodes would also be nice (this might be hard because of shows getting new episodes all the time and reorder the shows, so I don't know about this one)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. People's Pages - Show's Years

    I would like to see one thing added to people's pages.

    If they worked in a show, I think that description could have year wich started, and wich ended (if available). For example: 2008 - 2013

    Also, in show's summary pages, this was available, did you remove it? Will you put it again?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add setting option to disallow marking episodes/movies as watched multiple times

    I've been using Trakt for a little while and find it super cool. There are many plugins and it really helped me to automate the tracking of what I've watched.

    But I personally don't care about the number of times I have watched a given tv show episode/movie (nor even the when). The only thing that matters to me is to know whether I've seen something.

    It actually bugs me a lot to see something like "8,332 episodes (8,334 plays of 97 shows)"

    Some time ago I synced a Plex server with Trakt and it marked everyhting as watched again.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Edit watched status by date (in case of client glitch)

    A misbehaving client can quickly mark thousands of movies or episodes as marked, incorrectly. To undo this takes considerable manual time. Since an error like this occurs quickly at once, there should be an option to unwatch everything watched on a specific date. This would allow a quick and easy solution for a major issue.

    (In this case, I believe a dog sat on my keyboard. By hitting "W", it marked hundreds of movies as watched, wrongly.)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Next chapter to check-in shown on the serie's homepage.

    It would be great if the next chapter to check-in was shown on the serie's homepage.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. 0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Monitoring of servers time

    As local time set on servers that serve web content is critical to proper function (localStorage cache on user browsers gets out of sync), you should have some monitoring to ensure they all have local time set right. Few days ago you fixed time on one server, but seems there is at least one another, which is still ~14 seconds behind. Would be great to fix it and avoid such errors in the future.

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Started  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
1 2 24 25 26 28 Next →

General

Categories

Feedback and Knowledge Base