General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
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  1. [idea] "My Top 10" default user list

    What do you say about a list called "My Top 10" that every user has by default.
    The max count of items on that list is 10, no more.

    Use case could be a page like http://trakt.tv/movies/popular where the most favored items of all trakt members are displayed.

    This way we could narrow the many thousend of popular items to a top 100.

    210 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add "where" and "with" fields

    It would be nice to be able to indicate where and with who has been seen a particular movie/episode. In particular:

    [1] Every "watch date" should have its "where" and "with".
    [2] In the "where" field I can write what I want.
    [3] In the "with" field I can write what I want or add a trakt user.
    [4] If in the "where" field I enter "Sunshine Cinema", this place is automatically saved in a specific "Places" page, in which I can add/delete/edit all the places.
    [5] The places in the "Places" page are automatically suggested when I set the…

    169 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. More specific privacy controls for sections

    Another one to get more open profiles: Let users choose what information they are showing. There have been instances where previously open lists suddenly got private etc. This would still allow users who are not too eager to show things like their collection or maybe watchlist to others to at least have something public (ex. lists).

    169 votes

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    Long Term  ·  8 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Track sporting events

    Tracking sport matches. Users can add the missing shows.

    162 votes

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    Long Term  ·  5 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add a "watched up to this" button

    Add Seen up to this episode/season button, please, it is a core feature IMHO.

    159 votes

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    Researching  ·  10 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Button to report Duplicates or other Data Errors

    I believe that a button for reporting erroneous duplicate or registered titles would be good! For I have seen several series registered as movies and personal giving checkin anyway. And with the button would be easier to report, rather than being created topic here.

    150 votes

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    Researching  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Recommend a show, episode or movie to a friend

    It would be great if i could recommend a given show, episode or movie to another trakt user.

    In order to avoid spam i suggest that you can only send a recommendation to a user that follows you.

    136 votes

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    Planned  ·  14 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Let us remind ourselves why we added a movie to our Watchlist (with a note)

    You're going to love this idea. Ok, so we're human, right? We have 24 hours in a day, 9 of those are spent working, and we get about 2 to watch a movie or some TV. We've all got way too many movies on each of our Watchlists, and many us, by the time we get around to watching some of these movies we added to our Watchlist, we've totally forgotten why we added the movie to it in the first place (why we were interested), especially when you added it for some reason like, a friend recommended it to…

    134 votes

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    20 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. Group episodes of a show that are marked as watched simultaneously on the history page

    Marking a season of a show, or the whole show itself, as watched will display each of the show's episode on the history page. Imagine that on a show with 200 episode that you had watched previously, for example. You mark this show as watched and then you check your history. You'll have to navigate through a lot of pages that display the show's episodes and it's kind of an unpleasant experience, especially when you want to review your watched history.

    132 votes

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    Researching  ·  5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. How many movies have you seen from a specific person?

    I added this idea on vip forum, but might as well post here to for the general pop to see :)

    Its fun to know :

    with a bar above the posters where he/she enter´s

    http://s17.postimg.org/5z328bn67/Untitled_1.jpg

    or below the picture:

    http://s17.postimg.org/6h2t1x24v/Untitled_2.jpg

    117 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Check in from progress and other pages

    I think it would be great to be able to check in or mark as watched from the progress page. Maybe icons under the Next episode name.

    I find myself spending a lot of time on the progress page to find the next episode to watch, and it would save a lot of time if I didn't have to go to the episode page to check in.

    112 votes

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    Researching  ·  9 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. International airings and EPG data

    Would it be possible to specify the user country, so that in the calendar we can see the airings adapted to the local channel sets?

    For example, FOX Spain airs new episodes of top shows a week later than FOX US, due to (I think) translation and legal issues.

    112 votes

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    Long Term  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Privacy: hide watch times

    I've had several friends complain about Trakt that altough they like being able to see what TV Shows and Movies other friends have watched, they don't like the 'time' being displayed.

    They have no problem inthe information showing they watched XXX on Tuesday, but they have a problem when it also says they watched at 11AM.

    Probably because of privacy issues. Maybe then don't want friends knowing they're at home watching TV instead of working, or at 3AM watching TV.

    I believe there are lots of strong and compelling reasons to make Times an toggle, and user can decide to…

    108 votes

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    Researching  ·  14 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make 'Data refresh' available for everyone (improves it for everyone ;)

    Hi,

    so I changed some shows in TMDB. I guess I could now manually refresh it in trakt. Wouldn't it make sense to allow this for everyone? Currently, I would have to inform you (or support) and they do it manually... if you could just tell all wrong show info complainers to go to TMDB, fix it and they just hit refresh when done, you will never have to fix something manually ;)

    thanks,
    chris

    107 votes

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    Researching  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. if you like X, check out...

    Remove already played series/movies to from this list.

    104 votes

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    Planned  ·  8 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Create lists from a CSV file import

    Before trakt, I used to have a list with all the titles I've watched and liked. It's painful to manually sync that list (thousands of entries) with trakt.tv

    It would be very useful to have an ability to sync them automatically.

    102 votes

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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. use yours and a friends profile to find movies none of you have seen

    Wouldnt it be awesome when trying to find movies to watch

    1. pick friend/s to watch with
    2. press a ''lets watch a movie button''
    3. get a list of all the movies none of you have seen, with various ways of filtering it of course

    this kind of goes towards having a more social and interacting Trakt, and a easy way to sell in trakt to your friends

    98 votes

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    Researching  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Private messaging

    Sometimes I want to exchange ideas with a user and can not. You could also put a message box or a small part "hidden" so that we can communicate. How about?
    So it would be easier to make friends and ask for opinions! :-)

    (Sorry for bad english)

    98 votes

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    Researching  ·  18 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. 92 votes

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    Long Term  ·  19 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Link to Metacritic.com

    if it is possible can you add a link to Metacritic.com for Movies and TV Shows, like the links to wikipedia and IMDb. It would be good to see critic reviews and scores for Movies/TV Shows

    92 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

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