General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Recommendations on profile page: reflect user-defined default sorting option

    On my profile it shows my recommendations sorted by rank, but when you click through to see the list it's sorted by release date (descending), the Default Sortiong option I choset. I'm requesting the list snippet's sort on the profile page match that of the actual list.

    1 vote

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  2. Language

    Please add collection movie language input field like, tamil, english, hindi..

    Collection Audio track details..

    1 vote

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  3. Weigh the average rating of shows/seasons by number of episodes watched

    Currently, the average rating for a show seems to be a simple average of all the ratings, so it doesn't take into account how many episodes each user has watched. A more accurate depiction would be to weigh the average based on how many of the available episodes each user has watched.

    Let's take a simple example: users A and B watch the first 10-episode season of a show the year it first airs. User A rates it an 8 and user B rates it a 9. After the first season of the show, the displayed average is 85%, which…

    15 votes

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  4. similar to Seasons a way to Tag Films that belong together. Like MCU, DCEU, Cornetto Trilogy, Red Carpet Trilogy, and so on

    similar to Seasons a way to Tag Films that belong together. Like MCU, DCEU, Cornetto Trilogy, Red Carpet Trilogy, and so on

    1 vote

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  5. Separate TV Networks with same names but different countries

    Networks with the same name, but in different countries seem to be flattened together currently.

    Example: My Teen Romantic Comedy SNAFU, https://trakt.tv/shows/my-teen-romantic-comedy-snafu, which airs in Japan on TBS (Tokyo Broadcasting System), has its network listed as simply "TBS".
    When you look at the list of popular shows for that network, lists American Dad, Cougar Town, etc, which air on TBS (technically Turner Broadcasting System) in America, intermingled with a bunch of anime from TBS in Japan - https://trakt.tv/shows/popular?networks=TBS

    3 votes

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  6. Add a google search for a easy and quick way to research the movie/tv series.

    It would be nice if we could go direct to a google search page with the movie/tv series already typed in. In my mind it would be in the same place as the other external links, like the official site, IMDB page and the wikipedia page.

    1 vote

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  7. Incorrect Runtimes

    Thomas the Tank Engine runtimes for some episodes are incorrect. Thet are correct on TVDB.
    https://trakt.tv/shows/thomas-the-tank-engine-friends
    https://www.thetvdb.com/series/thomas-the-tank-engine-and-friends

    1 vote

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    TVDB doesn’t provide episode runtimes in their API yet. Once they do, we’ll update Trakt to automatically update them.

  8. Add new data source for missing Asian shows / movies

    Many Asian TV and movies cannot be found on neither Trakt, TMDB nor TVDB. Is there a possibility to get new data source, say from sites like mydramalist, which has larger and more complete database of Asian TV and movies?

    1 vote

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  9. Make Cloudflare work with Tor

    Currently Trakt works pretty weirdly on Tor, I can use the site but every time I go to another page I get a captcha, if I refresh it goes away.

    Cloudflare explained how to make their service work with Tor users here:
    https://blog.cloudflare.com/cloudflare-onion-service/

    1 vote

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  10. Have options on Copy Lists & Move Love

    Have the option to Move list, check the TV Series or Movies that you want to move instead of Copy for people that want to organize what List they have.

    1 vote

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  11. Phineas & Ferb runtimes

    https://trakt.tv/shows/phineas-and-ferb

    I just checked Phineas & Ferb on Trakt and the episode runtimes are wrong. The vast majority of the episodes are 11 minutes and this is listed as runtime for the series.
    However, a lot of episodes are listed as 22 minutes when this should be 11 minutes. This makes the total runtime of the series inaccurate.
    I checked TVDB (https://www.thetvdb.com/series/phineas-and-ferb) and all episodes there have the correct runtime (I checked Disney+ to verify the episode runtimes, even though Disney+ has a different episode order.) Some episode are longer than 11 minutes but TVDB has the correct…

    11 votes

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  12. Allow multiple movies/shows to be selected at one time and things changed.

    Like when it was watched or what list it should go on.

    10 votes

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  13. Lock profile background images

    Right now, a user's set profile background image can change if the underlying series image changes - For example my background has changed from https://artworks.thetvdb.com/banners/fanart/original/315500-3.jpg to https://image.tmdb.org/t/p/original/nkFk2que1LEqsm324uKl5jhg6m7.jpg, which doesn't clip nicely with the Trakt profile at all.

    I suggest that user profile images are "locked" so that even if the underlying image changes, the user's background remains the same.

    1 vote

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  14. Special plays are not appearing in the CSV export

    When exporting the "-progress-watched-title" file, there are no special plays.

    https://i.imgur.com/bHBK9oy.png

    I posted about this awhile ago and was told to turn on “include specials” and I did that, but to no avail.

    http://support.trakt.tv/forums/188762-general/suggestions/39255940-include-specials-in-csv-export

    1 vote

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  15. User-friendly way (VIP or otherwise) to import CSV of titles into a list (seen or watchlist or custom list)

    To be honest I just spent a while converting my hand-compiled "to view" list into CSV assuming that I would then be able to bulk add (since you can export) but was disappointed to find I can't!

    1 vote

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  16. Could you make it possible to share lists with friends without them having to sign up?

    I have lists only of interest to my friends and family but I don't want to make them sign up in order to be able to view them. Could you not do as Google does and allow me to share a private URL which would allow people to read (or even edit) my lists but only if I shared it with them?

    2 votes

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  17. Add the Internet Archive to the sources available for movies

    There are already thousands of movies and TV shows that are out of copyright available via https://archive.org/details/movies and more arriving all the time. They should be linked alongside the JustWatch data where available.

    2 votes

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  18. Is there any way for you to add a link to mrqe review links for each film?

    The Movie Review Query Engine indexes critics' reviews of many films. I would like to have the ability to see some or all reviews of films by leading critics...

    1 vote

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  19. Pull in and use ratings and other metadata from the BBFC

    (I suggested the BFI before - I meant the BBFC - they have a great deal of age and content related info and as far as I can tell it's free to use) https://www.bbfc.co.uk/what-classification/what-bbfc-ratings-info

    1 vote

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  20. Pull in age appropriateness and other data from https://www.commonsensemedia.org/

    I would like to be able to choose a rating agency like commonsensemedia.org or the MPAA or the BFI and to search and sort by age range.

    2 votes

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