General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Create lists from a CSV file import

    Before trakt, I used to have a list with all the titles I've watched and liked. It's painful to manually sync that list (thousands of entries) with trakt.tv

    It would be very useful to have an ability to sync them automatically.

    102 votes

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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Import from dvd profiler

    What about importing your collection from DVD profiler?

    10 votes

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    VIP Ideas  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Import from IMDb

    It would be nice if there would be a function to import my imdb watchlist into trakt, so I don't have to do all movies manually

    448 votes

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    VIP Ideas  ·  56 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Family accounts

    I use XBMC, and make use of profiles for; myself, the wife, and the children.

    I would like the ability in trakt to create a family account, so we can all still have separate libraries and use different accounts to scrobble. However via the family account they are linked, so there is an overview of what we have all watched etc recently.

    Also, possibly the ability when viewing a family members activity to say "I watched this with them too" and have it show up in your feed as well. Or a popup in XBMC much like the rating dialog,…

    23 votes

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    VIP Ideas  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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