General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. tmdb

    Is it possible to add a button on the TV show page so that if the show is ready to migrate to TMDB we can do it from there?

    Maybe it would help to migrate to TMDB when we're looking for your favorite program, if it's ready to migrate, we can do that without thinking about it.

    Here is an example:
    https://trakt.tv/shows/bebaakee

    1 vote

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  2. Add watchlist to dashboard

    It's a bit convoluted to access the watchlist. I need to click on my profile and then click on it. I think it should be easily available at dashboard page similar to the "Up next to watch" section.

    1 vote

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  3. STHLM Rekviem (Duplicates)

    Hi,

    There are three duplicates of the Swedish TV show "STHLM Rekviem".

    https://trakt.tv/shows/stockholm-requiem
    https://trakt.tv/shows/sthlm-rekviem-2018
    https://trakt.tv/shows/stockholm-requiem-2018

    They all lead to the same TMDB page: https://www.themoviedb.org/tv/82855-sthlm-requiem

    You probably want to keep the first one, it has the absolute majority of views.

    Thanks!

    1 vote

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  4. Most Watched boxes

    This could relate to this old thread : https://support.trakt.tv/forums/188762-general/suggestions/15742297-most-watched-boxes-customizable

    But I would like to be able to choose either Most watched by plays or Most wacthed by time for

    • MOST WATCHED TV SHOW
    • MOST WATCHED MOVIE

    At the moment it only focus on the play count.. which is not that reliable

    If I watch

    • 10 episodes of 20 minutes of a TV show A
    • 9 episodes of 50 minutes of a TV show B

    I think it should be TV show B that should be considered as most watched TV show since I spent way more time in front of…

    1 vote

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  5. Hide button for movies that I don't intend to watch

    Hide button for movies that I don't intend to watch and would like to hide them from the list. Now only Add to watched history can hide them, but it shouldn't be the same set.

    3 votes

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  6. counter intuitive search button behavior

    On most website the search button, symbolized by a loop, also acts as a form send button. Here on Trakt it only expands the search field in order to type stuff and this behavior is very counter intuitive. I would suggest to separate these two functions, expand the form field and send the form, to match the expected behavior and make it more intuitive.

    1 vote

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  7. Option to add created trakt lists to folders

    This isn't anything groundbreaking.. but as someone who has created over 80 lists, it would be great if i was able to add them to folders. That way I can access them more easily. Please look into this, as i imagine it wouldn't be too hard to incorporate and would make a big difference.

    Thanks a lot

    3 votes

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  8. Allow multiple people to edit a list

    It would be great if I could create a watch list with my partner that we can both see and add to.

    3 votes

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  9. TMDB to TVDB Pokemon

    It looks like the compare function isn't working for pokemon. the TVDB side is blank.

    https://trakt.tv/transition/tmdb/shows?trakt_id=60156

    1 vote

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  10. It is inconvenient to add titles to the recommended ones...

    It is inconvenient to add titles to the recommended ones, for this you need to go to the title page, and this is quite a long time if you want to add a lot of them. In this regard, I propose to replace the button with a list of streaming services with a recommendation button. And most importantly, looking at the general list of titles, I don't see whether I recommended them or not, and I need to go to the title page every time, I think it would be more useful to see the lightning display than the list…

    1 vote

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  11. 1 vote

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  12. Choose the genre on watchlist

    On rating, we have the option "genre", so we can see the movies divided by genres and also see our rating, and this is awesome. But why don't do this with our watchlist?
    I save EVERY movie that I want to watch on my watchlist, but some days I just want to watch horror, comedy or whatever, so I think this idea would be perfect.

    1 vote

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  13. 1 vote

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  14. Remove Recommend button and retweek ratings system to include it.

    I don't know why there is recommend button. If I rate something at 10, I would think I would recommend it as well. Why don't you do something like if it is rated 6-10, its automatically recommended and 1-5 is a non-recommend. Just seems stupid that I should have to go through the 3500 movies I have watched and now click recommend on the ones I thought were good.....

    3 votes

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  15. Add new items to the top of the watchlist, rather than the bottom

    When adding a new item to my watchlist, I would like it to be added to the top (highest rank) of the list rather than the bottom. This would need to be an option in settings, rather than the default action.

    2 votes

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  16. Website is acting wonky on Safari (url bar and back/forward icons not working)

    When I go to VIP, Calendar or the Trakt logo (dashboard) in the top menu, the URL in safari matches the actual URL of the website, however, if I then navigate to another page, be it Discover, an episode, or something a friend watched, the URL doesn't update.

    Also the back/forward buttons in browser don't work.

    I click on calendar in the top menu, all is fine, then I click on an episode of The Flash, and the URL doesn't change, and neither does the back/forward button. See images in this imgur album:
    https://imgur.com/a/tF6VSue

    2 votes

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  17. Option to add unfinished films/ TV series on Trakt account

    Ability to record started but unfinished films and TV shows on your Trakt account. They wouldn't be counted in the 'watched' films and TV section however, they would be held in a separate category under 'unfinished' or 'dropped.'

    This would help improve Trakt accounts and stop people from hiding unfinished shows that they don't want featured on their 'continue watching' list.

    1 vote

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  18. Wrong date

    Hi! I've noticed some issues with the date of some TV shows from Brazil. On TMDB, it shows the correct date (https://www.themoviedb.org/tv/30791-no-limite/season/5) but on Trakt it's showing the wrong date (https://trakt.tv/shows/no-limite/seasons/5). Please fix this as it shows on TMDB.

    Also, another TV show shows with wrong data is "Big Brother Brasil". If you go to their Trakt page (https://trakt.tv/shows/big-brother-brasil) it shows the original time, but if you go to some episode, it shows another time (https://trakt.tv/shows/big-brother-brasil/seasons/21/episodes/1).

    Thanks in advance.

    1 vote

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  19. Add an "Uninterested" list, that is excluded from the "Anticipated TV shows" score

    I have a personal "Uninterested" list, so that I can fade/hide all TV shows that I've taken into consideration. This works well for me, but I feel a little bad that I'm sort of ruining your Anticipated score a little bit.

    1 vote

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  20. 1 vote

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