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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. tmdb

    Is it possible to add a button on the TV show page so that if the show is ready to migrate to TMDB we can do it from there?

    Maybe it would help to migrate to TMDB when we're looking for your favorite program, if it's ready to migrate, we can do that without thinking about it.

    Here is an example:
    https://trakt.tv/shows/bebaakee

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add watchlist to dashboard

    It's a bit convoluted to access the watchlist. I need to click on my profile and then click on it. I think it should be easily available at dashboard page similar to the "Up next to watch" section.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. STHLM Rekviem (Duplicates)

    Hi,

    There are three duplicates of the Swedish TV show "STHLM Rekviem".

    https://trakt.tv/shows/stockholm-requiem
    https://trakt.tv/shows/sthlm-rekviem-2018
    https://trakt.tv/shows/stockholm-requiem-2018

    They all lead to the same TMDB page: https://www.themoviedb.org/tv/82855-sthlm-requiem

    You probably want to keep the first one, it has the absolute majority of views.

    Thanks!

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Year in review: Most watched people (actors, actresses, directors)

    Looking at the year in review and all time stats sections for the VIP users I saw that for the most watched people (actors, actresses and directors), it only show the first 100, since I watched too many movies and shows Would be nice if you add the option to check more than 100, like next 200, 500, etc

    1 vote

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  5. Most Watched boxes

    This could relate to this old thread : https://support.trakt.tv/forums/188762-general/suggestions/15742297-most-watched-boxes-customizable

    But I would like to be able to choose either Most watched by plays or Most wacthed by time for

    • MOST WATCHED TV SHOW
    • MOST WATCHED MOVIE

    At the moment it only focus on the play count.. which is not that reliable

    If I watch

    • 10 episodes of 20 minutes of a TV show A
    • 9 episodes of 50 minutes of a TV show B

    I think it should be TV show B that should be considered as most watched TV show since I spent way more time in front of…

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Official Trakt App for Android

    Now that there's an official Trakt app for iOS, those of us who prefer and use Android would love to see the same (with all the Trakt web functionality) for Android.

    5 votes

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    We appreciate your enthusiasm for a Trakt app for Android.

    At this time, our developers are working on an iPad version of the iPhone app. After that our focus will switch to an Android app, but the timeline is still to be determined. Thanks for your patience in advance.

    In the meantime, feel free to try one of the Android apps using Trakt data – https://trakt.tv/apps#android.

  7. Hide button for movies that I don't intend to watch

    Hide button for movies that I don't intend to watch and would like to hide them from the list. Now only Add to watched history can hide them, but it shouldn't be the same set.

    3 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Delete F*ck That's Delicious episodes please

    https://trakt.tv/shows/f-ck-that-s-delicious
    Please delete 3x11 and 3x12
    Please delete 5x07 to 5x11
    Episodes on Trackt currently do no match TMDb
    This is the second time I have posted this request the first one seems to have disappeared?
    Thanks for your help

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are trying to end using the forums to report support issues as things can get lost and it’s harder to transfer between agents. We prefer you to Contact Support on support.trakt.tv.

    All posts are being converted to tickets immediately.

  9. IFTTT - Movie/Show to watchlist

    Add a movie or show whose trailer you liked on Youtube to your Trakt's watchlist

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  10. use hashtags for movies and lists

    use hashtags for movies and lists. would make it easier to discover new movies. I was just trying to find a good list to give recommendations for watch to watch but it is very difficult to find new movie recommendations based on certain genres

    1 vote

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    0 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
  11. User Experience

    You just need to enhanced user experience such as bounce rate and loading speed...
    https://www.gbinsta.club/instaup-apk

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  12. counter intuitive search button behavior

    On most website the search button, symbolized by a loop, also acts as a form send button. Here on Trakt it only expands the search field in order to type stuff and this behavior is very counter intuitive. I would suggest to separate these two functions, expand the form field and send the form, to match the expected behavior and make it more intuitive.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Option to add created trakt lists to folders

    This isn't anything groundbreaking.. but as someone who has created over 80 lists, it would be great if i was able to add them to folders. That way I can access them more easily. Please look into this, as i imagine it wouldn't be too hard to incorporate and would make a big difference.

    Thanks a lot

    3 votes

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  14. Allow multiple people to edit a list

    It would be great if I could create a watch list with my partner that we can both see and add to.

    3 votes

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  15. TMDB to TVDB Pokemon

    It looks like the compare function isn't working for pokemon. the TVDB side is blank.

    https://trakt.tv/transition/tmdb/shows?trakt_id=60156

    1 vote

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  16. It is inconvenient to add titles to the recommended ones...

    It is inconvenient to add titles to the recommended ones, for this you need to go to the title page, and this is quite a long time if you want to add a lot of them. In this regard, I propose to replace the button with a list of streaming services with a recommendation button. And most importantly, looking at the general list of titles, I don't see whether I recommended them or not, and I need to go to the title page every time, I think it would be more useful to see the lightning display than the list…

    1 vote

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  17. TVDB to TMDB

    What's the process for switching shows from TVDB to TMDB? Do we just request it here?

    Other than specials data these shows match very closely could they be converted?

    https://trakt.tv/shows/rick-and-morty
    https://trakt.tv/shows/the-it-crowd
    https://trakt.tv/shows/the-good-place
    https://trakt.tv/shows/star-trek-the-next-generation

    2 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We are trying to end using the forums to report support issues as things can get lost and it’s harder to transfer between agents. We prefer you to Contact Support on support.trakt.tv.

    The reason shows have to match completely including the specials is to make sure the data stays accurate and consistent.

    I’m attaching a screenshot of Season 1 on the transition page of Star Trek TNG (https://trakt.tv/transition/tmdb/shows?trakt_id=653). [Just in case it’s too hard to see. *I also have a third column that you don’t- the Trakt listing.]. TVDB has the first episode as two parts so 1×1 and 1×2 are “Encounter at Far Point”. TMDB only has the first episode titled that way. If we migrated it as is, the database would interpret all of the current views of 1×2 “Encounter at Far Point Part 2” are now what TMDB considers 1×2 “The Naked Now”. This means…

  18. 1 vote

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  19. add justwatchId to ids object in API

    I'm working on an app that uses both justwatch and trakt data
    it would be great if the trakt api returned the justwatchId along with the other ids so I could link between the two services easier.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  20. Support notes for list entries (or comments for people)

    The "Personal Recommendations" list already supports notes (up to 255 characters) to optionally state why one recommends an item (but AFAIK notes aren't supported by the website yet).

    IMO it would be a good idea to extend this feature to all lists and maybe also increase/remove the 255 character limit.

    This would be mainly useful for lists of people (actors/actresses, directors, writers, etc.) as it isn't possible to assign comments to them.
    With an optional note one could state why that person is on a particular list (e.g. X is one of my favorite actresses for her performance in movie…

    2 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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