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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team

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28 results found

  1. Markdown links are not working in comments?

    It looks like markdown for links is not working properly in comments?

    https://trakt.tv/comments/232303#comment-258989

    I tried linking to a series on trakt within my comment and it didn't work.

    1 vote

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    0 comments  ·  Media Centers  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    I’ll need to see if we can have a special case for internal Trakt links in markdown. It isn’t supported in general so people can’t link to external sites.

  2. Monitoring of servers time

    As local time set on servers that serve web content is critical to proper function (localStorage cache on user browsers gets out of sync), you should have some monitoring to ensure they all have local time set right. Few days ago you fixed time on one server, but seems there is at least one another, which is still ~14 seconds behind. Would be great to fix it and avoid such errors in the future.

    0 votes

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    Started  ·  1 comment  ·  Website  ·  Admin →

  3. Bug in followers count.

    When on a users profile page, following a user isn't increasing the count but unfollowing decreases the count.

    Though refreshing the page fixes everything.

    1 vote

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    Started  ·  0 comments  ·  Website  ·  Admin →

  4. Delete Movies

    These items are not Movies. They are TV Mini-Series.

    Please delete:
    https://trakt.tv/movies/battlestar-galactica-2003
    https://trakt.tv/movies/battlestar-galactica-the-mini-series-2003

    Here they are on IMDB and TMDB as TV Mini-Series
    https://www.imdb.com/title/tt0314979
    https://www.themoviedb.org/tv/71365-battlestar-galactica

    Item is NOT listed as a Movie on TMDB. Only as a TV Show.
    https://www.themoviedb.org/search?query=Battlestar%20Galactica%202003

    Please delete all Movie entries.

    1 vote

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    Started  ·  0 comments  ·  Admin →

  5. Filtering lists by Advanced Filters

    I have Trakt VIP and access to Advanced Filters. I can filter shows via parameters like 'network' or 'watchnow', that are appended to URL.

    Would be possible to support similar advanced filtering for lists. I tried adding same parameters to URL, but it didn't work.

    For example I have watchlist consisting ~40 shows. I would like to see shows produced by Netflix. So I'd like to use:

    https://trakt.tv/users/franiis/lists/watchlist-shows?sort=released,asc&networks=Netflix

    (some UI could be usable, but support for URL should be easier and faster to add).

    6 votes

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    3 comments  ·  Website  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Planning to add URL filtering first, then eventually UI. I need to find a way to do that without further cluttering the list UI.

  6. Incorrect network data

    It seems TVDB doesn't support multiple networks anymore...
    TMDB does.

    For example
    Netflix picked up two shows

    Money Heist (previously Antena 3)
    Lucifer (previously FOX)

    but all the previous episodes (from the former network) are shown as been aired on Netflix. So at the moment data is incorrect and it changes the values in Year in Review for example.

    7 votes

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    Started  ·  4 comments  ·  Website  ·  Admin →

  7. Show user's rating when displaying item in user's context

    I find it really interesting to see how other users have rated a movie or show and how they rated others. Unfortunately, trakt currently only surfaces this information sparingly (AFAICT only for friends on an item's page and in a user's ratings tab). This is especially apparent when browsing the site while not logged in.

    It would be great if trakt could show a user's rating when a movie or show is display in a user's context, i.e. on their profile, history, lists etc.

    E.g. the profile already shows a user's recently watched episodes and movies and that would be…

    4 votes

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    0 comments  ·  Website  ·  Admin →
    Started  ·  AdminJustin (Founder, Trakt) responded

    Good idea. I think this makes the most sense to add under the image, similar to how the ratings page does it. Replacing existing UI elements won’t work too well.

    Also, the user’s rating is already attached to any comments they leave for an item.

  8. Flag inaccurate or non-existent content for removal/correction

    There have been numerous movies I've found that may be in the process of being made, but somehow they get a bad release date, and then they show up in my feed.

    For example, "I, Robot 2" is listed as coming out on June 15, but obviously it's not. https://trakt.tv/movies/i-robot-2

    It'd be nice if there was a "report inaccurate information" link. I've already tried the "Refresh Data" link a week or two ago, and nothing happened.

    61 votes

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    Started  ·  5 comments  ·  Admin →
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