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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
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  • My feedback
  1. Hide cast member episode count as spoilers

    As someone who watches many shows where main characters get killed off, I want to be able to hide the number of appearances of their actors the same way episode descriptions can currently be hidden as spoilers.

    5 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Episodes in grid format on Progress page

    Hello,

    There are only 6 "Up-To-Next" episodes on home page and personal progress page only shows episodes on right side as list.

    It would be really great see them like the watchlist so it will be easy to decide watch shows to watch.

    https://i.imgur.com/kcu65Le.png

    38 votes

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    Planned  ·  11 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please fix these entries

    Each one of these entries either has an incorrect TMDB URL, or shouldn't be listed in Movies as it is a TV-Mini-Series. They most likely have duplicate entries as well. If links are requested, I will do my best. But it would be nice not to.

    The list.

        Dr. Horrible's Sing-Along Blog          
    Batman v Superman: Dawn Of Justice (Ultimate Edition)           
    The Lord of the Rings: The Return of the King (Extended)            
    Battlestar Galactica            
    Family Guy Presents: Something, Something, Something, Dark Side         
    The Lord of the Rings: The Fellowship of the Ring (Extended)            
    The Lord of the Rings: The Two Towers
    1 vote

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    Planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Portuguese Streaming Service - RTP Play

    It would be nice if we could have RTP Play ( https://www.rtp.pt/play/ ), which is the free streaming platform of Portugal's public television and radio broadcaster, as one of the streaming services available for Portugal in Watch Now.

    2 votes

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    0 comments  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  5. Madman streaming services

    Hi there,

    It’d be awesome to see support for the Madman streaming services:

    AnimeLab
    https://www.animelab.com/home
    Australia, New Zealand
    “AnimeLab is a dedicated Anime video platform streaming hits and simulcasts direct from Japan.”

    DocPlay
    https://www.docplay.com/
    Australia, New Zealand, UK
    “With a focus on curation and quality stories, DocPlay is the dedicated home of documentary content in Australia and New Zealand.”

    Garage Movies
    https://www.garagemovies.com/
    Global, with country-specific catalogues
    “Garage is the Largest Channel of Action Adventure Movies and TV Programs in the World.”

    Thanks!

    2 votes

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    0 comments  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  6. Update Will & Grace status

    https://www.thetvdb.com/series/will-and-grace
    Shows correct status and correct seasons/episodes including the rebooted episodes

    TMDB breaks these two out into separate series:
    https://www.themoviedb.org/tv/4454-will-grace?language=en-US

    and

    https://www.themoviedb.org/tv/74321-will-grace?language=en-US

    Because these are not 1:1 matches, the status in Trakt is incorrect.

    3 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. 6 votes

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    Planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Season Posters in History

    At DashBoard we can choose to display Season Posters of the Series... It's not essential, but it would be interesting if we could also choose to display Season Posters on the History page

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Trakt rating breakdown

    It would be great if Trakt ratings could be broken down to how many users choose each rating. A Trakt version of this: https://www.imdb.com/title/tt3829266/ratings?ref_=tt_ov_rt

    9 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Twitter-like popover

    It would be practical to add a popover effect whenever someone hovers over the name of a series on a user's progress list, similar to how Twitter offers a popover preview of a user's profile whenever you hover over their names.

    It would serve to give you a short summary of the series, its overall rating, the genre and home network. Perhaps even include an "Add to watchlist" button within the popover to quickly and easily add the item to your watchlist.

    2 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Sort Watchlist by Network

    I think it would be really useful to be able to sort the watchlist by network/streaming platform. I personally plan to sign up for a streaming platform and watch all the programs they offer at that time in order to save money-knowing what is available on that platforms would make this process even easier!

    2 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve PWA

    I'm an Android user and I've often searched for native apps that integrate with Trakt but I always end up returning to the Trakt website itself because it offers more features, is more robust & also is quite quick.

    For a better integration into the OS I always add the website to my homescreen to have the Chrome bar removed and have a separate entry in the Recents with the Trakt icon.

    Now over the last few years/months Google has improved upon this simple add to home screen feature and offered "deeper" integration.

    For example PWAs can show up in…

    11 votes

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    Planned  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Spoiler switch in the main menu or elsewhere integrated in the UI

    The same way there's now a fast switch for dark mode in the main menu (Dark Knight Mode), I think it would be interesting the have a quick method to turn spoilers on and off. For example, when browsing lists, specially when there are lots of special episodes, sometimes I need to click on several items to reveal their titles, because "Special 34" doesn't give as much information as "6x03", and it becomes tiresome pretty fast. Going to settings to temporarily turn spoilers off and later turn them on isn't ideal either. I think a switch where a single click…

    1 vote

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    Planned  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Receiving Timeout when trying to load my Watchlist

    Over the past couple days I've been unable to load my watchlist. I always get a Cloudflare timout, either Error 504 or 524. I can navigate the rest of the site ok, but I cannot access my watchlist. As a little background, my watchlist has about 2100 items and is always a bit slow to load, but I've never seen these timeouts before.

    8 votes

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    Planned  ·  5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Change the default sorting method for liked lists.

    I'd like to be able to change the default sorting method for other peoples lists that I have liked.

    1 vote

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  16. Progress Filters

    In Progress view, there are options to filter by Completed and Ended. However this filters as Completed OR Ended. I'd like for an option to filter as Completed AND Ended, so any that I have seen all episodes but is an ongoing series is still visible. And any that have ended but I haven't finished watching are visible.

    Thanks

    8 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ignore apostrophe and accents in search

    Right now if you search a title (e.g. "L'illusionista") without putting the apostrophe, the search will not find anything.

    It would be cool if the search API was more forgiving and simply ignore any missing apostrophe or accented letter.

    10 votes

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    Planned  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  18. Dashboard & Friends activity

    One area where trakt currently is severely lacking is keeping up with your "network"/"friends". The number of people you can follow before the dashboard looses it's usefulness is probably a mere 3 users. Capping out at 12 recent items is quite harsh. A single casual user these days can probably nuke that feed in an evening alone (watching, collecting, commenting, lists, etc.). Going above that you can pretty much scratch that area of trakt. If you want to find out what certain people are enjoying you are forced to click on their profile AND "study"
    their history (at least for…

    27 votes

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    Planned  ·  5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. search engine fault-tolerance

    If I may, I'd like to ask for a slightly more 'forgiving' search engine which gives us humans the opportunity to do what we do best - make mistakes or at least be allowed not to be 100% precise all the time about our input, for instance searches including release years "Life (2015)", forgotten dots instead of space characters "Life.in.Pieces" and even more obvious spelling mistakes, which trakt at this point really does not approve of (= no results).

    In my experience the IMDB engine does quite a good job in terms of 'fuzzy string searching' and I would love…

    21 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. 26 votes

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    Planned  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

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