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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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353 results found

  1. Website is acting wonky on Safari (url bar and back/forward icons not working)

    When I go to VIP, Calendar or the Trakt logo (dashboard) in the top menu, the URL in safari matches the actual URL of the website, however, if I then navigate to another page, be it Discover, an episode, or something a friend watched, the URL doesn't update.

    Also the back/forward buttons in browser don't work.

    I click on calendar in the top menu, all is fine, then I click on an episode of The Flash, and the URL doesn't change, and neither does the back/forward button. See images in this imgur album:
    https://imgur.com/a/tF6VSue

    2 votes

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    30 comments  ·  Website  ·  Admin →
  2. Status: canceled

    It would be cool if on the status of a series, those that were canceled showed up as canceled. There ia a big difference in "ended" (has an ending) and "canceled" (has no ending, normally).

    42 votes

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    10 comments  ·  Website  ·  Admin →
  3. CAPTCHA, I have to solve it almost every time I try to access the website

    Hi,

    It's started somewhat a few months ago. Now almost whenever I try to access the website I need to solve this stupid captcha. I'm not behind any VPN neither my laptop is infected in any way. It is not any different if I connect via cable or cellular. Any hints?

    7 votes

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    10 comments  ·  Website  ·  Admin →
  4. Hide button for movies that I don't intend to watch

    Hide button for movies that I don't intend to watch and would like to hide them from the list. Now only Add to watched history can hide them, but it shouldn't be the same set.

    3 votes

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    1 comment  ·  Website  ·  Admin →
  5. 5 votes

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    7 comments  ·  Website  ·  Admin →
  6. Option to add created trakt lists to folders

    This isn't anything groundbreaking.. but as someone who has created over 80 lists, it would be great if i was able to add them to folders. That way I can access them more easily. Please look into this, as i imagine it wouldn't be too hard to incorporate and would make a big difference.

    Thanks a lot

    3 votes

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    0 comments  ·  Website  ·  Admin →
  7. Allow multiple people to edit a list

    It would be great if I could create a watch list with my partner that we can both see and add to.

    3 votes

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    0 comments  ·  Website  ·  Admin →
  8. TMDB to TVDB Pokemon

    It looks like the compare function isn't working for pokemon. the TVDB side is blank.

    https://trakt.tv/transition/tmdb/shows?trakt_id=60156

    1 vote

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    2 comments  ·  Website  ·  Admin →
  9. Remove Recommend button and retweek ratings system to include it.

    I don't know why there is recommend button. If I rate something at 10, I would think I would recommend it as well. Why don't you do something like if it is rated 6-10, its automatically recommended and 1-5 is a non-recommend. Just seems stupid that I should have to go through the 3500 movies I have watched and now click recommend on the ones I thought were good.....

    3 votes

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    0 comments  ·  Website  ·  Admin →
  10. Wrong date

    Hi! I've noticed some issues with the date of some TV shows from Brazil. On TMDB, it shows the correct date (https://www.themoviedb.org/tv/30791-no-limite/season/5) but on Trakt it's showing the wrong date (https://trakt.tv/shows/no-limite/seasons/5). Please fix this as it shows on TMDB.

    Also, another TV show shows with wrong data is "Big Brother Brasil". If you go to their Trakt page (https://trakt.tv/shows/big-brother-brasil) it shows the original time, but if you go to some episode, it shows another time (https://trakt.tv/shows/big-brother-brasil/seasons/21/episodes/1).

    Thanks in advance.

    1 vote

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    2 comments  ·  Website  ·  Admin →
  11. Add new items to the top of the watchlist, rather than the bottom

    When adding a new item to my watchlist, I would like it to be added to the top (highest rank) of the list rather than the bottom. This would need to be an option in settings, rather than the default action.

    2 votes

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    0 comments  ·  Website  ·  Admin →
  12. 2 votes

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    1 comment  ·  Website  ·  Admin →
    Kate responded

    We thought we fixed this about a week ago. Can you confirm it’s still had issues since last Tuesday?

  13. Weigh the average rating of shows/seasons by number of episodes watched

    Currently, the average rating for a show seems to be a simple average of all the ratings, so it doesn't take into account how many episodes each user has watched. A more accurate depiction would be to weigh the average based on how many of the available episodes each user has watched.

    Let's take a simple example: users A and B watch the first 10-episode season of a show the year it first airs. User A rates it an 8 and user B rates it a 9. After the first season of the show, the displayed average is 85%, which…

    15 votes

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    3 comments  ·  Website  ·  Admin →
  14. tmdb

    Is it possible to add a button on the TV show page so that if the show is ready to migrate to TMDB we can do it from there?

    Maybe it would help to migrate to TMDB when we're looking for your favorite program, if it's ready to migrate, we can do that without thinking about it.

    Here is an example:
    https://trakt.tv/shows/bebaakee

    1 vote

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    0 comments  ·  Website  ·  Admin →
  15. Add watchlist to dashboard

    It's a bit convoluted to access the watchlist. I need to click on my profile and then click on it. I think it should be easily available at dashboard page similar to the "Up next to watch" section.

    1 vote

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    0 comments  ·  Website  ·  Admin →
  16. STHLM Rekviem (Duplicates)

    Hi,

    There are three duplicates of the Swedish TV show "STHLM Rekviem".

    https://trakt.tv/shows/stockholm-requiem
    https://trakt.tv/shows/sthlm-rekviem-2018
    https://trakt.tv/shows/stockholm-requiem-2018

    They all lead to the same TMDB page: https://www.themoviedb.org/tv/82855-sthlm-requiem

    You probably want to keep the first one, it has the absolute majority of views.

    Thanks!

    1 vote

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    0 comments  ·  Website  ·  Admin →
  17. More collection metadata options

    Can you add "audio-subtitle language info".That we can select languages for audios and subtitles. I want to see what language does my movie have. does it original audio or turkish dubbed audio.And i want to see my subtitle options too
    thanks.

    2 votes

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    1 comment  ·  Website  ·  Admin →
  18. Most Watched boxes

    This could relate to this old thread : https://support.trakt.tv/forums/188762-general/suggestions/15742297-most-watched-boxes-customizable

    But I would like to be able to choose either Most watched by plays or Most wacthed by time for

    • MOST WATCHED TV SHOW
    • MOST WATCHED MOVIE

    At the moment it only focus on the play count.. which is not that reliable

    If I watch

    • 10 episodes of 20 minutes of a TV show A
    • 9 episodes of 50 minutes of a TV show B

    I think it should be TV show B that should be considered as most watched TV show since I spent way more time in front of…

    1 vote

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    0 comments  ·  Website  ·  Admin →
  19. Check-in from Dashboard

    I'm not using any external app.

    So I basically use Trakt on Web brower on my PC or phone for my checkins.

    I would find it useful being able to check-in right away from the dashboard (Up next to watch section) without having to access the episode in the first place.

    12 votes

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    Planned  ·  1 comment  ·  Website  ·  Admin →
  20. counter intuitive search button behavior

    On most website the search button, symbolized by a loop, also acts as a form send button. Here on Trakt it only expands the search field in order to type stuff and this behavior is very counter intuitive. I would suggest to separate these two functions, expand the form field and send the form, to match the expected behavior and make it more intuitive.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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