General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Give everybody temporarily access to refresh data

    Trakt switched from thetvdb to themoviedb as a source. I completely understand why. But now there are a lot of not 100% matching shows.

    I'm trying my best to help update shows on themoviedb, so trakt has a reliable data source. But it would be nice if I can perform a data refresh in trakt to see if I updated the shows correctly, and there is a 100% match wit tmdb. I can't perform a data refresh myself, because I have no VIP account. I considered paying for a VIP account for a month, but that doesn't seem to be…

    29 votes

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Status: canceled

    It would be cool if on the status of a series, those that were canceled showed up as canceled. There ia a big difference in "ended" (has an ending) and "canceled" (has no ending, normally).

    42 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Regional Pricing for VIP

    If you add regional pricing for VIP subscription, you could increase your amount of VIP members. Popular services like Steam, Spotify, Netflix... has regional pricing.

    For example I live in Turkey and 2.5$ is equal to 18.5TL and its too much for a tracking service. I could buy if it was more logical.

    It's your choice to add so, but I think it would increase your member count. Please consider it, regards.

    18 votes

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    3 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Official Trakt App for Android

    Now that there's an official Trakt app for iOS, those of us who prefer and use Android would love to see the same (with all the Trakt web functionality) for Android.

    5 votes

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    We appreciate your enthusiasm for a Trakt app for Android.

    At this time, our developers are working on an iPad version of the iPhone app. After that our focus will switch to an Android app, but the timeline is still to be determined. Thanks for your patience in advance.

    In the meantime, feel free to try one of the Android apps using Trakt data – https://trakt.tv/apps#android.

  5. Gintama, Bleach, Yu-gi-oh,...

    After the transition to TMDB Gintama (https://trakt.tv/shows/gintama) has extra episodes. Season 10 only has 12 episodes. Episodes 13 through 26 are actually season 11. Is it possible to remove the extra episodes and move views / collections to season 11? I also recommend removing extra episodes from specials (movie in specials on TVDB).

    For the Bleach show (https://trakt.tv/shows/bleach) on TVDB the division is in several episodes while on TMDB there is only one season with the 366. Is it possible to make the transition to TMDB ( with moves of views and collections to "season 1")…

    8 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. There is a ticket open to fix Gintama and Bleach and YuGiOh should be correct now. Please be patient as our developers work through their queues.

    In the future, please open support tickets for these issues, we’re trying to clean up the forums.

  6. Website is acting wonky on Safari (url bar and back/forward icons not working)

    When I go to VIP, Calendar or the Trakt logo (dashboard) in the top menu, the URL in safari matches the actual URL of the website, however, if I then navigate to another page, be it Discover, an episode, or something a friend watched, the URL doesn't update.

    Also the back/forward buttons in browser don't work.

    I click on calendar in the top menu, all is fine, then I click on an episode of The Flash, and the URL doesn't change, and neither does the back/forward button. See images in this imgur album:
    https://imgur.com/a/tF6VSue

    2 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. 5 votes

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    6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hide button for movies that I don't intend to watch

    Hide button for movies that I don't intend to watch and would like to hide them from the list. Now only Add to watched history can hide them, but it shouldn't be the same set.

    3 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Option to add created trakt lists to folders

    This isn't anything groundbreaking.. but as someone who has created over 80 lists, it would be great if i was able to add them to folders. That way I can access them more easily. Please look into this, as i imagine it wouldn't be too hard to incorporate and would make a big difference.

    Thanks a lot

    3 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow multiple people to edit a list

    It would be great if I could create a watch list with my partner that we can both see and add to.

    3 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. TVDB to TMDB

    What's the process for switching shows from TVDB to TMDB? Do we just request it here?

    Other than specials data these shows match very closely could they be converted?

    https://trakt.tv/shows/rick-and-morty
    https://trakt.tv/shows/the-it-crowd
    https://trakt.tv/shows/the-good-place
    https://trakt.tv/shows/star-trek-the-next-generation

    2 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We are trying to end using the forums to report support issues as things can get lost and it’s harder to transfer between agents. We prefer you to Contact Support on support.trakt.tv.

    The reason shows have to match completely including the specials is to make sure the data stays accurate and consistent.

    I’m attaching a screenshot of Season 1 on the transition page of Star Trek TNG (https://trakt.tv/transition/tmdb/shows?trakt_id=653). [Just in case it’s too hard to see. *I also have a third column that you don’t- the Trakt listing.]. TVDB has the first episode as two parts so 1×1 and 1×2 are “Encounter at Far Point”. TMDB only has the first episode titled that way. If we migrated it as is, the database would interpret all of the current views of 1×2 “Encounter at Far Point Part 2” are now what TMDB considers 1×2 “The Naked Now”. This means…

  12. Support notes for list entries (or comments for people)

    The "Personal Recommendations" list already supports notes (up to 255 characters) to optionally state why one recommends an item (but AFAIK notes aren't supported by the website yet).

    IMO it would be a good idea to extend this feature to all lists and maybe also increase/remove the 255 character limit.

    This would be mainly useful for lists of people (actors/actresses, directors, writers, etc.) as it isn't possible to assign comments to them.
    With an optional note one could state why that person is on a particular list (e.g. X is one of my favorite actresses for her performance in movie…

    2 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  13. CAPTCHA, I have to solve it almost every time I try to access the website

    Hi,

    It's started somewhat a few months ago. Now almost whenever I try to access the website I need to solve this stupid captcha. I'm not behind any VPN neither my laptop is infected in any way. It is not any different if I connect via cable or cellular. Any hints?

    7 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remove Recommend button and retweek ratings system to include it.

    I don't know why there is recommend button. If I rate something at 10, I would think I would recommend it as well. Why don't you do something like if it is rated 6-10, its automatically recommended and 1-5 is a non-recommend. Just seems stupid that I should have to go through the 3500 movies I have watched and now click recommend on the ones I thought were good.....

    3 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. TMDB to TVDB Pokemon

    It looks like the compare function isn't working for pokemon. the TVDB side is blank.

    https://trakt.tv/transition/tmdb/shows?trakt_id=60156

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add new items to the top of the watchlist, rather than the bottom

    When adding a new item to my watchlist, I would like it to be added to the top (highest rank) of the list rather than the bottom. This would need to be an option in settings, rather than the default action.

    2 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Wrong date

    Hi! I've noticed some issues with the date of some TV shows from Brazil. On TMDB, it shows the correct date (https://www.themoviedb.org/tv/30791-no-limite/season/5) but on Trakt it's showing the wrong date (https://trakt.tv/shows/no-limite/seasons/5). Please fix this as it shows on TMDB.

    Also, another TV show shows with wrong data is "Big Brother Brasil". If you go to their Trakt page (https://trakt.tv/shows/big-brother-brasil) it shows the original time, but if you go to some episode, it shows another time (https://trakt.tv/shows/big-brother-brasil/seasons/21/episodes/1).

    Thanks in advance.

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Weigh the average rating of shows/seasons by number of episodes watched

    Currently, the average rating for a show seems to be a simple average of all the ratings, so it doesn't take into account how many episodes each user has watched. A more accurate depiction would be to weigh the average based on how many of the available episodes each user has watched.

    Let's take a simple example: users A and B watch the first 10-episode season of a show the year it first airs. User A rates it an 8 and user B rates it a 9. After the first season of the show, the displayed average is 85%, which…

    15 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. tmdb

    Is it possible to add a button on the TV show page so that if the show is ready to migrate to TMDB we can do it from there?

    Maybe it would help to migrate to TMDB when we're looking for your favorite program, if it's ready to migrate, we can do that without thinking about it.

    Here is an example:
    https://trakt.tv/shows/bebaakee

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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