Skip to content

General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

155 results found

  1. Track how an episode was seen

    I think that it would be nice to have a feature for tracking what channel or from what streaming service did you watch something. Also, on films you could track at what cinema did you watch the film

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Admin →
  2. Block/mute users to hide their comments

    Has comments moderation ever been applied?
    I would like the option of blocking or muting some users.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  7 comments  ·  Website  ·  Admin →
  3. List display

    Would be nice to have different displays for lists, similar to file explorers:
    - the actual one (thumbnail, title, rating...)
    - details by columns: title of the movie, director, rating... (NO image)
    - only titles

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Admin →
  4. Provide an option between the default grid view and a simplified list view for your history

    I want to be able to see all the shows/movies I've watched, at a glance, in a simple vertical list, rather than in a large grid. The vertical list should be sortable by title, date started, date completed, number of episodes watched, etc.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Admin →
  5. Disable rating for movies and episodes that won't be released in a month (or longer)

    I know you declined this for all movies and episodes that haven't been released, because you're not sure if the release date is correct, but could you at least disable it for more distant release dates? (not including episodes with missing dates)
    If you enable rating about a month before something's released (maybe earlier if that's necessary), you should be able to know if the exact release date is correct, right?

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Website  ·  Admin →

    Unfortunately this is still very hard to predict with earlier online premieres and different release dates around the world. I’d like to do this as well, so i’ll leave it to continue researching.

  6. Give lists a type, then use that in filter and search

    Lists would be a great way to find new shows to watch, but when searching for a show in lists, most of the results are of the 'shows I've watched/want to watch' type and therefore not helpful.

    If lists had a category attribute, (For instance: Best Of, Favorite, Watchlist, Watched, Personal, Recommendation) and that category could be used to filter search, then the results could, eventually, be much more helpful.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  1 comment  ·  Website  ·  Admin →
  7. A more personalized and complete list (Like MyAnimeList)

    What i find really annoying with using trakt, is the way you have to seperate shows or movies into seperate list for your personal "status" on that show (Like i need to make my own list for shows that i have dropped, have on hold or have completed (and you have the default Watchlist for shows you want to watch.))

    So what i think would immensely help organize our shows/movies, is to have a more "Complete list" of every show/movie and their own "Status", like they do on MyAnimeList. (Or we could just have a new system of "tagging" shows,…

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  1 comment  ·  Website  ·  Admin →
  8. Customized statistics for time spent watching

    Like how many hours spent watching in a specific year, month, time frame aside from the existing statistics for the present week and total time spent watching.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Admin →
  9. Add a way to flag duplicates directly from item pages

    Would it be possible to add some way to flag duplicates directly on the site?

    For example adding a link "this is/has a duplicate" next to the "refresh data" that open a pop-up where you can enter a link to the duplicate/original of a movie/show, maybe even a comment if details are needed.
    It would be easier and quicker for user to inform you about them and you could even see the links that are flagged more often and correct them first.

    It would reduce the number of support messages and make duplicate/error signaling accessible to the less curious of…

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  3 comments  ·  Website  ·  Admin →
  10. Up Next To Watch: use a list as a queue

    Hi

    I have a suggestion for the dashboard, a new section or an option to choose between my watching progress or a custom ranked list that would function as a queue of sorts.

    Obviously this is going to be a little tricky to implement because of the different types of items (movies, shows, seasons, episodes) but it would be very helpful not just as a queue but also as a tool to track the watching order of some shows. For example, I could close the X-Files Essential Episodes and have the first 6 items of that list show up in…

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Admin →
  11. Search for show(s) in lists

    As a way to find new shows, and compatible users, it would be great to be able to search inside lists.

    The current list search seems to find list names, not content in the list.

    A couple of regular language examples:
    "Show me lists that have The Hidden Fortress"
    "Show me lists that include Star Wars and The Hidden Fortress"

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  1 comment  ·  Website  ·  Admin →
  12. Add Christmas/Holiday genre to recommendations

    Add a Christmas/Holiday genre to the movie recommendation area.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  1 comment  ·  Website  ·  Admin →
  13. After signup, optimize new user flow to add all the movies I've seen

    The first thing I want to do after signing up is to add all the shows and movies I've seen. This isn't really accommodated very well with the current flow. I would expect the option to view all movies in the db (with various sort options - alpha numeric at least). I'd also really expect the option to hide all movies I've seen from all search results (featured, trending, full list, etc.) to help me get it done. Since I'd want to add literally thousands of movies to my Seen list (valuable data that you want me to enter), you…

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  2 comments  ·  Website  ·  Admin →
  14. Create a folder/list of lists

    I like to keep my series/doramas/animes/variety or reality shows organized by status (currently watching, dropped, priority, freezer etc), but my lists get a bit messy since they're all mixed up.
    If I could create different folders for each, I think it would make things easier.

    And I know it sounds like a feature not many people would use, but it's worth the try.

    Thanks anyway.

    ^^

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  3 comments  ·  Website  ·  Admin →
  15. I'd like to be able to ignore users

    There are certain individuals writing WOTs for the lamest of episodes imaginable without saying much on a regular basis, or people deliberately spamming the comment section with multiple (different) >1k character comments (but 0-1min timestamp differences).

    I'd like to set a user to be ignored to not see his/her reviews and shouts (or replies). It's greatly annoying to see that a recent episode has like 6-9 comments in total whereas 4-6 are from the same person upon expanding the comment section.
    Or see yet another review talking hot air about redundant, petty things for thousands of characters, pretty much without…

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  1 comment  ·  Website  ·  Admin →
  16. Sort by air date of next episode

    It would be cool to have, in the Watched Progress & On Deck, the option to sort by "Next episode to air", so that one can easily see which series needs to be caught up on the fastest.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Website  ·  Admin →
  17. "Trash" for recently removed plays

    Having just had an app delete an old play from last year when I thought I was adding a new one, I see a need for a "trash" where old plays go when removed for some time (14 days? 30?) before being permanently removed from the database. Often I can extrapolate the time of an accidentally removed play from surrounding episodes of the same show, but in this case that isn't possible.

    I don't know if it's worth adding to the API, though.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  1 comment  ·  Website  ·  Admin →
  18. Add the possibility to hide watched hour

    Hello Justin,

    It would be awesome to have the possibility to hide the watching hour of a TV Show/Movie.

    I currently have my profile public meaning that any person can know what I watched and also what hour was that.

    You might not want your boss to know that you spend the morning watching movies, hehehe :)

    In my case the info is being added from Plex using the Trakt extension.

    Thanks!! :D

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Admin →
  19. progressive web app

    progressive web app is much better
    Push notifications
    Full Screen
    Offline working
    Splash screen is supported give it a app feel

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Researching  ·  0 comments  ·  Website  ·  Admin →
  20. Split time watched across days

    Over the last few months, I noticed that I've become really obsessed with finishing watching things before midnight local time to avoid messing up my dashboard graph with stats that appear on the "wrong day".

    It occurred to me tonight, after yet another movie finished just after midnight, that actually, software can solve this problem.

    I propose that Trakt take the timestamp and duration of each item played into account when generating graphs, such that if (as happened tonight) I finish a 126-minute movie at 0:03, 123 of those minutes still appear in the graph for the previous day, and…

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Website  ·  Admin →

General

Categories

Feedback and Knowledge Base