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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
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  1. Duplicate removal feature

    It would be good if the website natively supported duplicate removal.

    Huere's scripts over at https://huere.net/trakt/duplicate_removal/ are great, but I could see this being implemented neatly into the user history page.

    1 vote

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Seasons filter to History

    It'd be super useful if you could filter your history by seasons, similar to how you can filter the ratings by season. As someone who rates everything I watch with the exception of episodes, it would be a lot easier to find seasons I haven't yet rated using the 'Hide-Rated' filter.

    Thanks in advance

    1 vote

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  3. Bug: Losing window focus while typing a comment resets caret position to the beginning

    Browser: Chrome 81.0.4044.122
    OS: Windows 10 64-bit

    Repro steps:

    1. Click the button to add a comment and type a little bit
    2. Switch to another window
    3. Switch back to the browser

    Observed behavior: The caret has been reset to the beginning of the input box.
    Expected behavior: The caret is where it was before switching windows.

    1 vote

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    Started  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make 'Progress list' look like 'Watchlist'

    Okay, not MAKE, but an option!

    WatchList style will make it really nice and easy to decide what show to continue watch.

    Anyways,

    Progress list page currently it looks like this
    https://i.imgur.com/YGu0wJr.jpg

    And this is how it will look (WatchList style)
    https://i.imgur.com/n4rYKGf.jpg

    Current progress page only shows 3 shows on landing page or 4 if scrolled down. Proposed one will show a lot of shows on a single page!

    I already suggested this over a year ago here. It was even marked as "Planned".
    https://support.trakt.tv/forums/188762-general/suggestions/35708965-episodes-in-grid-format-on-progress-page

    But not a lot of people were interested because of my weird title and confusing…

    5 votes

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  5. Block/mute users to hide their comments

    Has comments moderation ever been applied?
    I would like the option of blocking or muting some users.

    14 votes

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    Researching  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Various collected formats + streaming services

    It would be nice to have the option of having multi-format in collection. One movie in Blu-Ray and in Digital, for example.

    Also, having digital in iTunes AND Amazon Video. More than one type of digital, adding the option of the different services.

    1 vote

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  7. Allow a filter by list

    It would be nice to have the option of using a list as a filter.
    Example: Seeing my history of movies and excluding a specific list I have, with all my stand-up.

    1 vote

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  8. Do not recommend... a future far away.

    Well, sometimes I want a recommendation for a show/movie on the bottom page...

    But unfortunately, almost all the time, there's 2, 3 or maybe 4 recommendations for a future far away movie, or series.

    You want put that recommendation? Ok, maybe you can create a third categorie. "Watch in your future" or put a setting to us change "how long is a near série", so i can choose to show me only next month movies, for example, or maybe a serie on the next 6 months.

    The algorithm is recommending me a serie in 2021, almost a year before the…

    1 vote

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  9. Quality of life UI change

    When pressing view changes for a season, you should be able to click the drop down to go to the next season. Presently it's like this

    https://imgur.com/a/qMIIEBS

    So if you want to go to your plays for the next season you have to go back, hit the next season button, and go to View Plays. 3 clicks and 3 page loads vs 2 clicks and 1 page load if this was implemented.

    1 vote

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  10. Standardize airtimes for shows on streaming services that release all their shows at the same time of day?

    Netflix releases all their shows at 3 AM EST. Same for Disney+ and I think CBS All Access. Hulu is 12 AM EST, so is Apple TV+. Amazon Prime Video is unofficially 12 AM UTC.

    Whatever the time is for each, these are outlets that release each and every show at the same time of day, so relying on individualized TVDB data for each show, which will often be incorrect, could be inefficient?

    What got me thinking of this is TVDB, in their usual bureaucratic folly, has a policy to register 3 AM as the airtime for all shows on…

    1 vote

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  11. 11 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Create Sublists (i.e. Nested Lists)

    Is there a way to create sublists (nested lists) in Trakt? It would really help with organization if we could create some kind of list hierarchy.

    3 votes

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  13. Trakt in Fire stick TV

    Add possibility to access pwa trakt app from Amazon fire stick TV.
    There is some docs in Amazon developer docs.
    https://developer.amazon.com/es/docs/fire-tv/getting-started-with-web-apps.html

    2 votes

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  14. Chinese database/infowiki support for Asian films

    Add support to display Chinese database/infowiki links for non-existent IMDB/Wikipedia links (vastly affected on Asian films), ex: https://trakt.tv/movies/links-love-2014

    Chinese database for movie info:
    https://movie.douban.com/subject/25851748/

    3 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Watchlist - Line Separator

    I know we can hide Movies or TV Shows in the Watchlist.
    But a Separation line between the two would be nice.

    If possible please look into this.

    2 votes

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  16. 1 vote

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  17. Will Trakt ever decide to use TMDB episode information if there is none on TVDB?

    I love trakt. And I love TMDB. I contribute a lot to TMDB and think it is much better of a site and a community and more user friendly than TVDB. I understand that TVDB probably has a more comprehensive database for series compared to TMDB (I think TV shows are only a fairly recent addition to TMDB). However, contributing to TVDB is much more arduous than to TMDB, especially when it comes to getting incorrect data changed. The TVDB forum is fairly dead and slow to respond, me as a user have no idea if they keep track of…

    17 votes

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  18. Add the possibility to hide watched hour

    Hello Justin,

    It would be awesome to have the possibility to hide the watching hour of a TV Show/Movie.

    I currently have my profile public meaning that any person can know what I watched and also what hour was that.

    You might not want your boss to know that you spend the morning watching movies, hehehe :)

    In my case the info is being added from Plex using the Trakt extension.

    Thanks!! :D

    8 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Reject duplicate plays to history

    I don't do regular housekeeping of my trakt data and things are prone to get messy due to various bugs in apps and plugins but I'll always end up with duplicate plays at some point. Many of those end up going from check-ins to plays at the same timestamp which shouldn't get accepted as valid by the site at all imho or at least end up getting merged. Despite not not being advertised outside of some support threads and a single kodi forum thread I end up getting a lot of visitors on my duplicate removal script (500+ last year)…

    18 votes

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    Long Term  ·  9 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Hide cast member episode count as spoilers

    As someone who watches many shows where main characters get killed off, I want to be able to hide the number of appearances of their actors the same way episode descriptions can currently be hidden as spoilers.

    5 votes

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