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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Notification about deleted episodes/movies

    Sometimes it happens that an episode or movie I've trakt gets deleted (because i checked in an duplicate or a wrong season number etc). It would be cool ih there was any notification when an item of my history list gets deleted.

    Maybe this could be implemented as an automatic notification when the deleted item shows on my history.

    2 votes

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  2. DVD Order instead of Aired Order

    Hi. Is there any way that trakt can import DVD Order as default of episodes from TVDB and then fall back to Aired Order when this is not available. Some shows have incorrect order (Firefly, Transformers) because the episodes were aired out of sequence. Importing from DVD order as default would be more correct.

    1 vote

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  3. Episodes are mixed up on multiple shows

    For the past two days it seems that the episodes are getting mixed. For example One Piece, Gintama, Scrubs.
    Episodes that I marked as watched appear as unwatched, and so on. But One Piece is the most scrambled one.

    1 vote

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  4. Automatically complete episode once seen

    I use my collection to keep track of what I have actually seen properly (not 🏴‍☠️)
    But for shows that are just on youtube, I don't really need to keep track of that. So I'd like to be able to mark series as 'automatically collect when episode marked as viewed'

    1 vote

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  5. Don't Want To Watch

    Would be nice to flag a movie as "don't want to watch" or "not interested". This would in effect be the opposite of watchlist. The reason for doing this is for people who spend a lot of time researching actors and selecting movies to collect or watch later, there may be some popular movies they don't want to watch. Flagging these movies would be helpful. For example, when reviewing popular movies you have the ability to hide movies that you have watched, planned to watch, collected, etc. but there is no ability to hide movies you don't want to watch.

    5 votes

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  6. Staging website is down

    Constantly getting Error 502 at https://staging.trakt.tv/. Hoping to use this as a test environment for my app

    4 votes

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  7. Show movie runtimes as hours:minutes instead of just minutes.

    At least an option to switch between the two would be great. I'd like this because I often find myself doing the math to see how long a movie is.

    2 votes

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  8. Could you guys implement an option to block plays? Could help with the duplicate data issue.

    Not sure how popular of an opinion this is, but I hate it when I accidentally add extra plays to the content that I watch and I only want 1 play per episode/movie on my account. Sometimes I'll add a play to something, it won't seem to register that play so I'll do it again, and then it'll go from "nothing" to 2 plays and I'll have to go cancel one of the plays because I hate having extra plays.

    Kind of selfish on my part but I wouldn't mind if Trakt had a feature to block plays if an…

    2 votes

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  9. change image type for episodes in lists how you can do in search and calendar

    all episodes lists doenst look good or work fluidly because of the same poster repetition if we could change image type for episodes in lists for banners or screenshots the way they appear on our recently watched would be great. please consider!!!

    1 vote

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  10. Movie name display according to Trakt user configuration

    Hello again,
    I'm french and you know that movies name change according of countries and translation.
    could it be possible to display the name according to trakt user country configuration?
    thx

    1 vote

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  11. Have the original movie name in the movie description page (name before any translations)

    Hello,
    First thank you for your work and sorry if it take me some time to become VIP ;)
    Sometime I'm looking for the original name of a movie and I can't find it in any UI (You have it somewhere because you can find it in the research)

    1 vote

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  12. Ends on a Cliffhanger Warning (No spoilers)

    It'd be great to have a "Ends on a Cliffhanger" Warning YES/NO next to the "STATUS" line of TV Shows.

    Make it a simple YES/NO Poll so (vip?) users can warn others if a show is cancelled before the story wraps up.

    Maybe, if selecting YES request a link to news page that references the premature cancellation. Perhaps link to the comments for that and more info from the reporting user.

    Could be expanded from YES/NO to - Major Cliffhanger / Minor Loose Ends / Unanswered Questions / All Wrapped Up

    3 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. filter ratings by year

    Would be great to filter my ratings by year.
    This would allow you to see what your top rated films are for each year, or span of years

    1 vote

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  14. Information on the source of a scrobble

    It would be great if you could see the source of a scrobble in the watch history, e.g. "Manual scrobble from user", "Recieved from Plex webhook", "Recieved from API via <App name>". This would help with debugging, and also remembering where you watched a show.

    19 votes

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  15. International release dates in calendar

    It would be amazing if the calendar of Trakt.TV would show release dates depending of the primary country (configured in the settings).
    TMDB and IMDb often have release date entries for different countries. It would be nice if Trakt.TV would use them in the calendar.

    For example "No Time To Die" shows 2 April 2021 as the release date.
    But TMDB and IMDb shows the 31 March 2021 since I am living in Germany

    2 votes

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  16. Tab for Logged In Sessions

    Please add a tab for users to maintain their logged in sessions.

    2 votes

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  17. Dedicated reviewing space

    I know people have asked for a separate review space instead of having to write them inside comments, but I would do you a one-upper.

    A dedicated review system which can be much more elaborated than simply writing it down like if it were a comment.

    Possibly with markdown features and specifically what I was thinking about is to have them featured prominently (if the user wants to) within the user's profile.

    If we take something like Anilist for example, one review is one dedicated space following the user's profile where the full review can be read as a dedicated…

    1 vote

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  18. Increment

    The ability to give ratings in half increments, such as 7.5, 8.5 etc.

    1 vote

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  19. Option for tags in lists

    I have a list of A24's movies and TV shows with almost 50 likes but, for some reason, I can't find it when I search for "A24". If that happens for me, I think it happens with other lists too, so I think implementing a system that we could set up tags for our lists would really help both who are looking for lists and for those who make them.

    1 vote

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  20. Year in review does'nt expand most watched peoples

    The section "most watched people" has a fixed height, so when expanding the last person in a column to see the movies/series list, you can't see it because it overflow under the next section (last play)

    1 vote

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