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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. It is inconvenient to add titles to the recommended ones...

    It is inconvenient to add titles to the recommended ones, for this you need to go to the title page, and this is quite a long time if you want to add a lot of them. In this regard, I propose to replace the button with a list of streaming services with a recommendation button. And most importantly, looking at the general list of titles, I don't see whether I recommended them or not, and I need to go to the title page every time, I think it would be more useful to see the lightning display than the list…

    1 vote

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  2. 1 vote

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  3. Choose the genre on watchlist

    On rating, we have the option "genre", so we can see the movies divided by genres and also see our rating, and this is awesome. But why don't do this with our watchlist?
    I save EVERY movie that I want to watch on my watchlist, but some days I just want to watch horror, comedy or whatever, so I think this idea would be perfect.

    1 vote

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  4. 1 vote

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  5. Filter on multiple streaming services (list)

    It'd be nice if we could filter on what is only on a specific streaming service
    For example: I always have netflix. but sometimes I get another streaming service as well .Being able to filter my watchlist to only show things from Amazon prime video for example (so I can just watch the things that are on amazon prime video but not on netflix. And then cancel my sub)

    2 votes

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  6. Option to add unfinished films/ TV series on Trakt account

    Ability to record started but unfinished films and TV shows on your Trakt account. They wouldn't be counted in the 'watched' films and TV section however, they would be held in a separate category under 'unfinished' or 'dropped.'

    This would help improve Trakt accounts and stop people from hiding unfinished shows that they don't want featured on their 'continue watching' list.

    1 vote

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  7. Add an "Uninterested" list, that is excluded from the "Anticipated TV shows" score

    I have a personal "Uninterested" list, so that I can fade/hide all TV shows that I've taken into consideration. This works well for me, but I feel a little bad that I'm sort of ruining your Anticipated score a little bit.

    1 vote

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  8. 1 vote

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  9. 1 vote

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  10. Private Comments

    Best case scenario: being able to have both a public comment and a private comment on any given movie/show. Very useful for keeping track of any info that one doesn't want publicly available (ex: who you watched it with, name of who recommended it to you, etc.)

    5 votes

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  11. Change tile count based on resolution (issue with ultrawide)

    I'm using an ultrawide monitor (3440x1440) and due to how scaling works in Movies/TV I can only fully see the two large tiles at a time vs 3 rows as it is with 1080p. See the comparison in the image attached.

    Maybe allow more movies per row on larger viewports?

    1 vote

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  12. Use premiere rather than theatrical release year

    Most websites (IMDb, Wikipedia, Rotten Tomatoes, Letterboxd, etc.) use the premiere of a movie as its release year. Trakt uses the theatrical release, which is usually but not always the same year. For example, The Standoff at Sparrow Creek is considered a 2018 film by all of the sites I mentioned, but Trakt considers it a 2019 film. This can cause confusion, as the release year is typically used to identify different movies with the same name.

    TMDb uses the theatrical release date for the main year display on its website, but it has both pieces of information available in…

    1 vote

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  13. Ability to hide "popular" lists from show/movie overview pages

    I find them all trash per reasons outlined in this post:
    https://forums.trakt.tv/t/vip-beta-for-iphone/1893/73

    And as sp1ti also pointed out on the support page a year ago:
    https://support.trakt.tv/forums/188762-general/suggestions/38073052-gigantic-automatic-lists-are-getting-out-of-hand

    I don't really see much a difference in popular list quality and I would like for it to be completely hidden from the page. Much like you can tweak your dashboard.

    I'd rather see more comments instead.

    1 vote

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  14. Hell's Kitchen US Season 19 in trakt.tv/TMDB info is incorrect compared to TVDB

    HELL'S KITCHEN US
    Trakt.tv:
    https://trakt.tv/shows/hell-s-kitchen-2005/seasons/19

    TMDB:
    https://www.themoviedb.org/tv/2370-hell-s-kitchen/season/19

    TVDB:
    https://thetvdb.com/series/hells-kitchen-us/seasons/official/19

    According to Fox Broadcasting the 19th season starts January 2021. Per Trakt.tv season 19 episodes 1-4 are in January 2021 but episodes 5-7 have November 2020 air dates.

    3 votes

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  15. Streaming services filter should be added to our rating profiles.

    The streaming filter is probably the best feature on trakt.tv, but for some reason we can only use it on lists or the general hubs like movie/tv.

    If I'd like to rewatch some of my favorite movies however, I can't just check my highest rated movies
    (https://trakt.tv/users/silrog/ratings/movies/all/highest?genres=) and filter those which are currently available on my streaming services.

    Please add this feature there too, it's too useful to ignore it.

    1 vote

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  16. Prequels and Sequences of Movies

    It would be a great idea if the developers could join the sequels and prequels of movies together. Like for Harry Potter series, if someone clicked Part 4 (Goblet of FIre), there should be a separate section in the page which shows Parts 1-7.Similarly, in the History tab, there should be a filter which shows the sequences and prequels of a movie series together.

    27 votes

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  17. Advanced Filtering "Order By" Field When Searching

    Have a field in the advanced filtering options to sort the results, for example by the premiered date.

    1 vote

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  18. collection notes

    it would be nice if we could have notes we could add to our collected copies. i'm thinking you could collect a digital copy and then put as a note "redeemed from 4K blu-ray code" or "sealed"

    1 vote

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  19. Automated system cleaning

    I think it would be helpful if the system could do some automated cleaning assistance for the database. For example, if a movie has no IMDB and no TMDB id, it should be reviewed. Same if one or both of the IDs results in a page not found.

    2 votes

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  20. Episode count slider

    Just wondering if anyone would be interested in an episode count slider in the search filters, just like the sliders for year and runtime?

    1 vote

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