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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Official Trakt App for Android

    Now that there's an official Trakt app for iOS, those of us who prefer and use Android would love to see the same (with all the Trakt web functionality) for Android.

    5 votes

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    We appreciate your enthusiasm for a Trakt app for Android.

    At this time, our developers are working on an iPad version of the iPhone app. After that our focus will switch to an Android app, but the timeline is still to be determined. Thanks for your patience in advance.

    In the meantime, feel free to try one of the Android apps using Trakt data – https://trakt.tv/apps#android.

  2. User Experience

    You just need to enhanced user experience such as bounce rate and loading speed...
    https://www.gbinsta.club/instaup-apk

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  3. Official app user interface

    I’m so pleased that there is a new official app, I installed it the other day and have been playing with it since.
    I feel that I have to do too many clicks to get to what I want to see.
    On the Home Screen the display for “Up Next” only lists three episodes and have to click “See All Up Next”; couldn’t these all be listed left to right. The same problem with “Upcoming Schedule”, you have to click on to view all, could the Season poster be included (too much text all blurs into one) and listed left…

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to remove Ads from mobile app

    Consider in-app purchase or lower level VIP tier just for the removal of Google Ads in the official Trakt app.

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  5. Client app available for Tizen/Galaxy watches

    Hi guys. Just wanted to let you know that a client app is now available for Tizen/Galaxy watches (Galaxy Watch Active, Galaxy Watch 3 etc). Perhaps it could be displayed as a new supported platform :-)

    https://galaxy.store/watchlist

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  6. Be able to choose what genres are suggested

    I get a lot of suggestions for genres I have never added to any of my lists and I am not interested in watching (eg cartoons, anime), and I have clicked 'don't recommend again' for lots of these but I still keep getting similar suggestions. Therefore I think it would be good if there was an option to 'stop suggesting from this genre' or to be able to select some genres you are interested in for suggestions.

    3 votes

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reference a new Android TV App : PlayTV Geh

    Recently, I added a Trakt feature on an Android TV app called PlayTV Geh (Here's a download link for Android https://techbigs.com/pt/playtv-geh.html) that uses Trakt to sync watched movies and watchlists.

    I wonder if it can be added to AndroidTV Apps folder?

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  8. Selecting Multiple Titles/Tiles within Discover

    Within Discover, would love the option to select multiple titles per page as "Do Not Recommend Anymore" vs having to select each title individually in order to mark as DNRA.

    2 votes

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    Researching  ·  0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  9. Time Zone issue

    I’m in the mountain time zone, but the times listed mostly seem to be an hour off. For example, The Late Show with Stephen Colbert airs at 10:30 pm here, but the listing shows 11:30. Not a big deal, but when it gets annoying is when it creates a date error. Seth Meyers is on here at 11:30 pm, but the listings think it’s on a 12:30 am, so it thinks that it aired the night before it actually airs. IOW the monday night 11:30 pm show appears in listings as being on sunday night- really monday at 00:30. That…

    1 vote

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    Planned  ·  0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  10. Audio Recognition

    I believe that it was some type of Yahoo app a couple years ago but it used to be able to listen to the audio of a television show or movie and identify it based on the sample. Would be neat for easier scobbing. Not sure if it can be done directly on the website or would have to be some type of app.

    5 votes

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    Apps  ·  0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

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