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Support & Feedback for Trakt

This support page is no longer used. Please use http://support.trakt.tv to send us any questions. Any help requests sent to this old UserVoice page will not be seen or responded to.


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When contacting support and opening a ticket, please include your Trakt username and the app or plugin you are using. The more info you can provide, the faster we'll be able to help you out.

We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

We are trying to end using the forums to report support issues as things can get lost and it's harder to transfer between agents.  All posts with TV and movie data requests are being converted to tickets immediately and will not be seen on the forums.

Also, check out our blog for more resources including tutorials!

If you're having trouble with "Contact Support", please make sure your pop-up blocker is off or allows pop-ups on trakt.tv.



How can we improve Trakt? →

Top ideas from the community (547 ideas)

Recently updated ideas

Knowledge Base

  1. Using the site →

    1. How do I watch, stream or download a TV show or movie?
    2. Why does a show's progress say 0 out of 0 episodes?
    3. What is a spoiler?
    4. How do I hide shows from my Progress or Calendar? How do I restore or unhide them?
    5. How do I add friends?

  2. TV shows & movies →

    1. How does Movie & TV Show information (metadata) get updated? How can I refresh or sync Trakt to TMDB or TVDB?
    2. How do I add a missing TV show?
    3. How do I add a missing movie?

  3. Apps, Media Centers & Add-ons →

    1. Android App?
    2. How do I connect my media center, add-ons or apps using a PIN code?

  4. Account settings →

    1. How can I delete my account? What information is kept?

  5. Changelogs →

    1. Changelogs

  6. All articles →

    1. How can I delete my account? What information is kept?
    2. How do I watch, stream or download a TV show or movie?
    3. Changelogs
    4. How does Movie & TV Show information (metadata) get updated? How can I refresh or sync Trakt to TMDB or TVDB?
    5. Android App?
    15 articles →

Feedback and Knowledge Base

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